IT Process Manager (mfd)

In our IT Transformation & Country Management division of Zeppelin GmbH at our location in Garching near Munich we are currently looking for a Process Manager (m / f / d) in the Demand Portfolio and Service Management department.

Your Tasks & Responsibilities :

In your role as IT Process Manager (m / f / d) in our Demand Portfolio and Service Management department you will play a pivotal role in shaping and optimizing our IT processes.

Analyzing and Optimizing Workflows : Evaluate existing workflows to identify inefficiencies and bottlenecks. Design and implement new or improved processes that enhance demand portfolio and service management.

Stakeholder Collaboration : Gather requirements from internal stakeholders and provide expert support throughout the process lifecycle. Act as a bridge between business needs and technical solutions.

Driving Implementation : Lead cross-functional teams to roll out new processes ensuring smooth adoption and effective change management across the organization.

Performance Monitoring : Define key performance indicators (KPIs) monitor portfolio performance and regularly report governance metrics to management.

Documentation and Standards : Maintain clear and comprehensive documentation of processes standards and procedures to ensure transparency and compliance.

Continuous Improvement : Proactively identify opportunities for process improvements and contribute to a culture of innovation and excellence within the IT Transformation & Country Management division.

If you enjoy working in a dynamic environment collaborating with diverse teams and making a measurable impact on business outcomes we look forward to your application.

What We Are Looking For :

Educational Background : Completed degree in Business Engineering Information Technology or a comparable qualification.

Process & IT Expertise : Solid knowledge of IT governance process modeling (e.g. BPMN Signavio) and service design methodologies.

Analytical Strength : Strong analytical and problem-solving skills with the ability to identify bottlenecks and develop effective solutions.

Communication Skills : Excellent communication and interpersonal abilities enabling you to collaborate with stakeholders at all levels and translate business needs into requirements.

Collaboration Tools : Proficiency with modern collaboration and project management tools (e.g. MS Teams Jira Confluence PlanView).

Languages : Very good knowledge of both German and English written and spoken.

Initiative & Adaptability : Proactive mindset willingness to drive change and openness to continuous learning in a dynamic environment.

Nice to have :

Experience in IT service management frameworks (e.g. ITIL)

Familiarity with digital transformation projects or agile methodologies

What we offer :

Unique corporate culture : Based on the values of Ferdinand Graf von Zeppelin we act as a foundation company that is future-oriented social and sustainable.

We are sustainable : We live and breathe environmental and climate protection. And we take this seriously : by 2030 we will make Zeppelin climate-neutral in its day-to-day business operations.

Creative freedom : With us you get the opportunity to drive issues forward on your own responsibility.

Grow with Zeppelin : We support you with extensive development opportunities and a diverse training program.

Z Colorful : We work with targeted activities such as our womens network and our impulse series to anchor diversity and its appreciation at Zeppelin.

Work-life balance : We offer you mobile and flexible working and 30 days of addition we have various offers and initiatives around the topics of health children and care.

Health and fitness : Through our ZFIT initiative you can participate in various theme weeks and yoga classes or even lease a company bicycle.

Company pension plan : We support your pension.

Required Experience :

Manager

Key Skills

Loan Processing,Continuous Improvement,Lean,Management Experience,Math,Process Improvement,Fair Housing Regulations,Project Management,Process Management,Underwriting,Leadership Experience,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1