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Service Specialist

HONORDüsseldorf, North Rhine-Westphalia, Germany

Vor 3 Tagen

Stellenbeschreibung

ABOUT US :

Established in 2013, HONOR is a leading global provider of smart devices. We are committed to becoming a global iconic tech brand and enabling a smart life across all scenarios and all channels, for all people. With a strategic focus on innovation, quality and service, HONOR is dedicated to developing technology that empowers people around the globe to go beyond through its R&D capabilities and forward-looking technology, as well as creating a new intelligent world for everyone with its portfolio of innovative products.

We are looking for a Service Specialist to join our team.

Job Location : Duesseldorf, Germany

Type of Contract : Leased Labour Contract

Responsibilities :

Responsible for after-sales service of Honor products
Responsible for local authorized service centers management, standardize and optimize product repair process
Monitor service KPIs, including product repair time, spare parts quantity, etc
Build new after-sales service system in new markets
Collect and analyze the feedback of consumers
Handling customer complaints and crisis events, etc

Qualifications :

Bachelor degree in Business Administration, Marketing, Business Management or another relevant field.

Excellent verbal and written communication skills

Patience, empathy, passion for helping people, open-minded, strong learning ability, willing to think, and courageous to continue to explore, positive and strong communication skills

Familiar with office software, Word, Excel, PPT, etc.

Proficiency in English and German is a must, Chinese language is a plus.

Team player, ability work under stress

Never give-up mentality

What we offer :

Friendly atmosphere and teamwork spirit

Interesting and challenging international work environment

Flexible, open-minded management and a dedicated team

Opportunity for self-realization in a company with great potential

Start a new journey with HONOR to go beyond!

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