As a technical administrator at an energy service provider , you will be responsible for coordinating appointments with technicians and customers, among other things. Does this appeal to you? Then don't hesitate - and apply to us today at our Schwandorf site. Apply online now for the position of Customer Inquiry Handler ! Our working atmosphere and the openness of our teams promote equal opportunities for all people - including those with disabilities, whose applications we welcome.
Here's what we offer
- Attractive salary package with Christmas and vacation bonuses
- Contribution to company pension scheme after probationary period
- Vacation entitlement of up to 30 days per year
- Tailored further training opportunities and free language courses
- Monthly changing employee offers, e.g. for technology, fashion, cars, etc.
- Possibility to work from home by arrangement
Your tasks
Support with feeding energy into the gridManagement and processing of changes to existing systemsSupporting the management and maintenance of the ACD systemEnsuring the smooth functioning and rectification of faultsManaging and processing orders for the installation, maintenance and reading of metersCoordinating with technicians and customers to complete orders on timeCommunicating and collaborating with the EGS team to process customer enquiries efficientlyEnsuring a high level of customer satisfaction by responding to inquiries quickly and accuratelyYour profile
Completed vocational training, ideally in the technical or electrotechnical fieldExperience in customer service and dealing with technical inquiriesKnowledge of energy supply and meter technology is an advantageStrong communication skills and ability to work in a teamIndependent and solution-oriented way of workingWorking time model : 37 hours / week