Consultant Business Applications | Copperleaf | Germany (Fluent in German)

As a Consultant Business Applications in the Copperleaf Product Support team youll pair customer engagement with hands-on analysis dissecting complex Excel models analyzing application logs and large datasets writing SQL and applying Oracle DB concepts to help our customers create strategic Asset Investment Plans that unlock value cut carbon and build resilient infrastructure in a socially equitable manner. We welcome applications from candidates based in Germany or the Netherlands .

Key Responsibilities

• Precisely triage and resolve support inquiries for our German- and English-speaking customers.
• Write and maintain tips knowledge-base articles and troubleshooting guides based on resolved support cases.
• Deeply understand Copperleafs functional capabilities and how they map to your customers business processes and strategy.
• For your assigned customer catalog manage all support needs end-to-end and be accountable for product-support service delivery.
• Act as the liaison between customers and the release team during system upgrades handling all coordination and rollout tasks.
• Lead monthly calls with customers to review performance insights enhancement requests and evolving business requirements.

Qualifications : About You

Technical Requirements

Additional Information :

We believe that coming together as a community in person is important for innovation connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.

Remote Work : Yes

Employment Type : Full-time

Key Skills

Computer Hardware And Networking,Corporate Risk Management,Heavy Equipment,Freight Forwarding,Administrative Services,Accident Investigation

Experience : years

Vacancy : 1