Account Manager

Amazon WWRR is comprised of business product operational program software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use.

In this role as Account Manager for EU Partnerships you will grow and develop our Returns partnerships with some of the largest companies in the world by delivering strategic customer and business insights and relentlessly high operational standards. As the boots on the ground owner for EU Partnerships you will lead strategic partner relationships independently and in collaboration with several teams in WW RLS Partner org and other stakeholder teams. You will own Customer Experience and Business goals for Returns Partnerships setting up and driving mechanisms to track and improve metrics that matter to Amazon and the partner bringing the partner on board for new programs / initiatives influencing and growing partner adoption establishing deep and wide engagement with internal and partner teams to unearth and execute on opportunities.

The right candidate stays on top of industry and competitive trends Amazon launches / initiatives partner launches and strategic developments and can execute at both a tactical and strategic level. The ideal candidate will have experience in strategic relationship building category / vendor management & growth business analytics negotiation and P / L management. This role requires an individual with excellent communications analytical negotiation problemsolving abilities and strong business acumen.

Fluency in German is highly preferred and one or more of French Spanish Italian languages is a plus.

Key job responsibilities

Own partner engagement through mechanisms like weekly partner reviews joint scorecards NPS deepdive close looping and reporting on key performance metrics

As the singlethreaded account owner drive partner operational excellence day to day operations and process adoption in collaboration with internal teams

Execute adoption and conversion initiatives independently work with the BD Product and program teams to plan experiments and measure impact

Own and execute Walk the Store for Partner stores lead deepdives develop anecdote / datadriven insights

Drive new Partner launch in collaboration with the Business Development team

Be on top of Amazon as well as partners strategic priorities develop deep and wide relationships in the partner org with business / partnership stakeholders marketing customer acquisition loyalty operations and other teams

Handle a high volume of engagements and interactions

Experience analyzing data and best practices to assess performance drivers

Experience in account management (large / enterprise partners) category management sales / business development consultancy

Superior analytical skills critical thinking and willingness to roll up sleeves to get it done

Strong attention to detail divedeep and excellent problemsolving skills

Ability to prioritize adapt and deliver results in a fastpaced ambiguous environment

Highly polished communication skills speaking writing presenting and negotiating

Possesses SQL experience and literacy experience with MS Excel Word Presentation and other aptitude to manage webbased tools

Experience analyzing key open issues and resolution metrics for each of the managed accounts

Fluency in German; One or more of French Spanish Italian languages is preferred

2 years of experience in Retail business and / or Operations Vendor Management

Relationships and network in the EU retail industry

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Required Experience :

Manager

Key Skills

Business Development,Cement Plant,Business Support,Data Analysis,ASP

Employment Type : Full-Time

Experience : years

Vacancy : 1