IT Support Technician

Location : Cologne, Germany.

Start date :  October 1st, 2025.

Work pattern : 3 days a week.

Contract : Long-term on an on-going basis

Skills and Qualifications Required :

• Over 24 months of work experience.
• Advanced knowledge in computer hardware, software applications, and Microsoft OS.
• Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software, Microsoft Office & Office 365, PC / Laptop hardware and peripherals, including printers, and mobile devices.
• Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
• Relevant IT certifications : A+ Certification, OEM certifications (Dell, HP, Lenovo, Lexmark, IBM), CompTIA A+, MCITP, MOS.
• Strong customer service skills, problem resolution, and ability to adhere to documented processes.

Language Requirement :

Equipment Provided :

Ensure identified candidates can present to customer staff, monitor daily service activity effectively, and maintain high levels of service delivery.