Customer Success Manager - German Speaking (all genders)

Responsibilities

TeamViewer is looking for a dynamic and results-oriented Customer Success Manager to join our fast-growing team. As a Customer Success Manager specializing in Software as a Service (SaaS), you will play a crucial role in ensuring the success and satisfaction of our clients. Manage and oversee the successful deployment to our customers and identify potential for further deployments of the TeamViewer product portfolio.

• Establish strong relationships with key stakeholders within client organizations, coordinate project teams, constantly engage with assigned customers and identify potential for further deployments or opportunities for our sales colleagues
• Deliver trainings, product demonstrations, deployment projects or troubleshooting sessions with customers as needed
• Work closely with the support, sales engineering and technical project management teams to ensure timely resolution of client issues and concerns

Voice of the Customer : CSMs will be expected to champion the voice of the customer internally at TeamViewer. In addition to providing an authoritative view of customer health, working closely with Product and Engineering, Marketing, Support and Sales, the CSM will : Monitor customer health metrics and implementing strategies to develop usage and customer value of our solutions

Support executive alignment and engagement with customers.

Connect customer feedback to Product & Marketing

Develop customer champions to help evangelize within customer organizations and externally with other TeamViewer customers

Requirements

What we offer