Director of Operations (F/M/X)

Company Description

French luxury and local cuisine in the world's most exciting city

The only 5 star Hotel on the Kirchberg Plateau, surrounded by the European Institutions and a short walk from the new exhibition center, the Sofitel Luxembourg Europe is the ideal place to stay for business or leisure. Unwind at one of the nearby cultural attractions, or simply enjoy the many dining options on offer at the hotel.

Job Description

The Director of Operations is responsible for assisting with the planning and managing of the overall operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.

He will plan, organize, direct and coordinate management activities of the operations in conjunction with the General Manager. He/she is responsible for delivering results that contribute to the mission and overall success of the hotel. The Director of Operation will take on responsibility for the hotel in the absence of the General Manager.

Main responsibilities:

Business Performance

• Support the annual budgeting process and financial forecast for the operations departments
• Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guideline
• Analyze monthly P&L and month-end reports, identify deviation from business plan goals

Operation

• Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance
• Develop, recommend, implement and manage the operational department’s annual and long term goals
• Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
• Represent the Brand in projecting a credible image to the market, residents and colleagues alike
• Help and support in establishment of positive owner relations

Customer relations

• Conveys the Sofitel pillars to guests by playing a hands-on role in the hotel, embodying sociability and proximity

Team Management

• Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
• Constantly monitor team members performance, attitude and degree of professionalism

Commercial / Sales

• Instils a sales mindset to employees through continuous stimulation (upselling, incentives, challenges…)
• Provides suggestions for the Sales Manager concerning all offers on sale.

Qualifications

Knowledge and Experience

• Bachelor’s Degree from a reputable hospitality school preferred
• Minimum 5 years of operational management experience with strong Rooms and / or F&B background or at least 2 years of experience in a similar capacity
• High degree of professionalism with strong understanding of hotel operations and business acumen
• Excellent reading, writing and oral proficiency in English language
• Ability to communicate in a local language where the hotel operates is desirable
• Strong working knowledge of MS Excel, Word, & PowerPoint

Competencies

• Strong leadership, interpersonal and training skills
• Ability to lead expatriates and local colleagues effectively
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

Additional Information

What We Offer

At Accor, we are dedicated to helping you reach your potential by providing an enriching and fulfilling career experience. When you join our team, you gain access to:

• Development Opportunities: We offer continuous career growth and development within a world-leading hospitality group, with over 5,700 hotels globally.
• Competitive Salary: We recognize and reward your talents with a highly competitive compensation package.
• Extensive Training: Through Accor Academy, you have access to a wealth of learning resources and training programs designed to support your growth and development in your role.
• Global Travel Perks: Enjoy discounted accommodation at Accor properties worldwide and exclusive discounts on food and beverages across our network.
• Supportive Culture: We prioritize a collaborative environment that celebrates each team member's contributions.

A Purposeful Career Awaits

Our hotels lead the way in sustainability, diversity, and inclusion, fostering a culture where everyone belongs. We are committed to creating a workplace that gives purpose, empowers individuals to thrive, and encourages each person to unlock their full potential. Join us in shaping a brighter future in hospitality while making a positive impact on the world around us.