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Passenger Service Professional (m / f / diverse) (permanent, multiple positions)
Deutsche Lufthansa AGMunichVor 14 Tagen
Anstellungsart
- Vollzeit
StellenbeschreibungCompleted commercial or service-oriented vocational training or intermediate educational level with at least 2 years of experience in service-oriented professions, or be currently enrolled as a student and have previous experience in a service-oriented profession Fluent German (spoken and written), advanced English Skill in working with IT applications Demonstrate intercultural awareness Be composed and diplomatic even in difficult and time-critical situations Show a distinct willingness to serve No visible tattoos or piercings Time management skills Take a quick, straightforward approach to problem solving Willingness to work in a free annual working time model with alternating early, middle and late shifts on a full or part-time basis and the possibility to place monthly shift requests
As a Passenger Service Professional (PSP), you will ensure the efficient, service-oriented handling of our passengers and check-in processes at the airport. Your tasks will include :
- Supporting and advising our passengers and our partner airlines
- Assigning seats and processing baggage at the start of the journey
- Securing and checking required travel documents
- Coordinating the boarding process and ensuring punctual departure
- Assisting passengers in the event of lost luggage
- Assisting and advising passengers in the event of flight delays
- Looking after passengers in our lounges
You can find out more about this entry-level opportunity .
holiday / Christmas bonus, Old-age provision / employee retirement, Free parking, Payments layer supplements, Flight privileges, Jobticket / Subsidized public transport, Work clothes are provided
Open-mindedness and friendliness are essential when working with our passengers. In addition, you should meet the following requirements :