Passenger Service Professional (m/f/diverse) (permanent, multiple positions)
Deutsche Lufthansa AG
München-Flughafen
As a Passenger Service Professional (PSP), you will ensure the efficient, service-oriented handling of our passengers and check-in processes at the airport.
Your tasks will include :
- Supporting and advising our passengers and our partner airlines
- Assigning seats and processing baggage at the start of the journey
- Securing and checking required travel documents
- Coordinating the boarding process and ensuring punctual departure
- Assisting passengers in the event of lost luggage
- Assisting and advising passengers in the event of flight delays
- Looking after passengers in our lounges
You can find out more about this entry-level opportunity .
holiday / Christmas bonus, Old-age provision / employee retirement, Free parking, Payments layer supplements, Flight privileges, Jobticket / Subsidized public transport, Work clothes are provided
Open-mindedness and friendliness are essential when working with our passengers. In addition, you should meet the following requirements :
- Completed commercial or service-oriented vocational training or intermediate educational level with at least 2 years of experience in service-oriented professions, or be currently enrolled as a student and have previous experience in a service-oriented profession
- Fluent German (spoken and written), advanced English
- Skill in working with IT applications
- Demonstrate intercultural awareness
- Be composed and diplomatic even in difficult and time-critical situations
- Show a distinct willingness to serve
- No visible tattoos or piercings
- Time management skills
- Take a quick, straightforward approach to problem solving
- Willingness to work in a free annual working time model with alternating early, middle and late shifts on a full or part-time basis and the possibility to place monthly shift requests
Vor 2 Tagen