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Field Service Engineer, Germany
Landa CorporationFrankfurt am Main, Hesse, DEVor 30+ Tagen
StellenbeschreibungAvailability to work flexible hours, with the ability to travel to customers' sites including overnight trips. Ability to work under remote supervision and perform well under pressure Excellent interpersonal skills, working with global customers and colleagues Can do" approach using established technical policies and procedures to effectively handle customer issues Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products Self-motivated and able to work in a dynamic workplace Clear and effective English communication skills Experience in product support in the graphic arts industry for digital printers or offset presses Experience in inkjet systems - an advantage End to end, highly-skilled technical capabilities and strong troubleshooting skills Local language conversation level skills (German) Additional languages conversation level skills – advantage Valid driving license
Landa Digital Printing is seeking a Field Service Engineer (FSE) who will ensure optimum customer satisfaction with Landa's Nanographic Printing® presses by providing first-class technical support to Landa's growing customer base and enhancing strong relationships with customers.
Responsibilities :
- Transfer of technical knowledge to press operators to resolve on-site technical issues
- Escalate complex issues to Landa’s worldwide teams to ensure optimal and effective treatment of customer issues
- Harness technical knowledge on the technical aspects of the presses, to maximize both press production and productivity
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