Senior Specialist Customer Experience (m/w/d)

Senior Specialist Customer Experience (m/w/d) weekly working time of 40 hours. Mondays to Fridays.

TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.

TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS.

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

DHL’s Customer Solutions & Innovations (CSI), one of the business units of DHL, is a globally dedicated organization which simplifies the DHL customer experience by providing a single customer interface and developing innovative industry-tailored solutions for DHL’s largest global customers. Come discover the unique, international spirit of DHL where your commitment is recognized and rewarded.

Tasks:

Temporary employment for 1.5 years

DISCOVER – INSPIRE – CONNECT – CREATE

Are you a dynamic blend of creativity and tech-savviness, driven by a passion for people and innovation?

Transform the Innovation Center into an inspiring customer engagement platform built upon a portfolio of customer engagement offerings and a smooth event/briefing booking and management process.

Drive the day-to-day events of the Innovation Center through structured event/briefing management and execution of events and conferences.

Become a part of our mission to inspire and innovate with DHL's top 100 global customers!

Principal Accountabilities:

Day-to-Day Event request & handling

• Handling incoming and book-in customer engagements in the centralized event/booking tool Skedulo
• Timely and efficiently respond to event requests from internal DPDHL teams and visiting delegations
• If event request is accepted, formally book-in event request in the centralized event management tool Skedulo, follow-up with event requestor and align/support
• Work closely with the event requestor collecting insights on objectives of visitors such as agenda, topics of interests
• Coordinate the practical event organization: badging, meeting room set-up, catering orders, special services, focusing on high-quality service delivery to internal and external audiences
• Prepare and manage weekly event meeting by collecting all event information from central booking tool, validate open questions with team
• Hand over all event details at least 1 week prior to the event as part of the weekly meeting and always keep weekly overview for operations team up to date

Events & Engagements (Virtual or In-Person)

• Systematic and target-oriented planning of smaller events and conferences at the innovation center.
• Work closely with the event/briefing requestor collecting insights in agenda, topics of interests, and event formats
• Coordinate the practical event organization (catering, name badges, set-up, decoration, technical requirements etc.)
• Align/brief the Innovation Center team on the practical event preparation
• Book, align and brief supplier (technical company, caterer etc.)
• Create workflow, directory plan to ensure a smooth event running
• Budget management, create budget chart and ensure cost control
• Close cooperation with Marketing for branding and printing materials

Strive for event optimization

• Develop/creating new event & briefing formats
• Regular update catering catalog & event brochure
• Proactively use customer feedback to drive optimization
• Regular screening the market on latest event trends
• Getting knowledge and being an expert on tools for virtual formats
• Creating & regular updating SOPs

Event Pipeline

• Managing & delivery monthly event pipeline
• Responsibility for booking process and compliance and communication, ensuring a high data quality (customer name, event date etc.)

Special Tasks

• Participation in global projects
• Creating & drafting reports

Knowledge, Skills and Experience:

• Ideally 3 years of professional experience in Event Management
• Fluency in business-level English; German is a plus
• A fast learner – someone who can dive into topics, learn them quickly, and present on them to others
• Proactive – someone who will take initiative when they see something needs improvement and comes to the table with ideas
• Someone who has a blend of creative and analytical skills
• A team player who works well with various stakeholders in a fast-paced, global environment
• Strong organizational skills and meticulous
• Strong communicator and relationship builder
• Strong Microsoft office skills
• Advanced project management skills

Your benefits:

We offer excellent employee benefits, a competitive salary package and great development opportunities.

Your contact:

If you have any questions regarding the job, please feel free to reach out to Daniela Hildebrandt

Interested in this responsible position with its varied tasks? Please click on “Apply Here” and send us your complete application, including a cover letter, CV, references, your desired salary and your earliest possible starting date. You can find further information at dpdhl.jobs.

We are looking forward to your application.

CONNECTING PEOPLE. IMPROVING LIVES.