We are seeking Customer Care Executives (CEs) for the JTI project in Greece. This is a dynamic, multilingual role combining inbound and outbound customer support .
Japan Tobacco International (JTI) is the international division of Japan Tobacco, a leading manufacturer of tobacco products. Headquartered in Switzerland, JTI operates in 120 countries, employing around 46,000 people. The company develops and produces heated tobacco devices, vaping products, and nicotine pouches .
Key Responsibilities
Outbound (Proactive Care)
- Deliver exceptional consumer experiences
- Conduct post-purchase follow-ups and retention efforts
- Engage users for feedback, trade-in & adoption initiatives
- Cross-sell and upsell products
- Update CRM systems with consumer interactions
Inbound (Reactive Care)
Provide first-contact resolution for inquiries and technical supportTroubleshoot heated tobacco devices (charging, heating, stick compatibility)Guide consumers on proper usage, maintenance, and best practicesProcess warranty claims, replacements, and returnsHandle complaints empathetically and escalate when requiredEducate consumers on devices, accessories, and stick optionsRequirements
German : C1 / C2 level (mandatory)English : Minimum B2 for training and operationsExperience : 1+ years in customer service preferred (tobacco, vape, or tech support is a plus)Advanced PC skills (MS Office, CRM systems)Familiarity with social media & review platformsStrong oral and written communicationHigh Emotional Intelligence & solution-oriented mindsetBenefits
Complete relocation support : flight tickets, hotel accommodation, assistance with house search – all at no costCompetitive monthly salary + 2 extra salaries per yearHealthcare benefits and numerous other discountsFully remunerated training by certified instructorsFree online Greek language coursesSpecial events, community initiatives & social responsibility programsGreat working environment : state-of-the-art premises with relaxing break areasOpportunity to work for a Great Place to Work-Certified CompanyWhy Join?
Be part of a dynamic, international team supporting multiple marketsWork with innovative products like heated tobacco devices and vaping solutionsEnjoy comprehensive support and relocation perks for a smooth transition to GreeceApply now and start an exciting career in Greece!