Field Service Engineer

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15, employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over countries. Learn more about what we do.

Our award-winningculture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Keysight’s Global Services Organisation (KGSO) is seeking to hire an ambitious and talented Field Service Engineer (FSE) to join its team, with responsibility for delivering remote & on-site support services to Keysight’s Solution customers across the High-Volume Manufacturing Industry Sector, with a focus on the Keysight i family of In-Circuit Test System and General & Automotive Electronics Functional Test Systems.

The successful candidate will have the responsibility of delivering remote and on-site support services to the European-wide installed base of Manufacturing Test Solutions customers. Support services are defined as installation, decommissioning, troubleshooting, preventative maintenance, calibration, repair, training, and parts & escalation management relating to solution hardware and software.

Responsibilities

The responsibilities will include, but are not limited to, the following :

• Conduct on-site system installations and integration services.
• Manage and implement preventative maintenance (PM) and calibration schedules in alignment with the customer’s production schedules.
• Installation of hardware and software / firmware upgrades and service notes.
• Perform on-site troubleshooting and repair of customer equipment in a timely, thorough, and professional manner.
• Work with cross-functional teams to address difficult repair situations and escalations.
• Deliver face-to-face customer training
• Determine and develop approaches to the varied assignments associated with this position.
• Lead field service and support projects requiring coordination with other functions, customers and suppliers.
• Solve a broad range of system problems of varying scope and complexity, involving hardware, software, networking, application and facilities.
• Assist the Sales teams as needed; proactively look for growth opportunities to drive annual recurring revenue.

Qualifications

Job Qualifications and Requirements

Desired