French-speaking Customer Service Representative

We are a premium housewares brand, with a portfolio of distinguished brands including Zyliss, Cole & Mason, Culinare, AdHoc, Ken Hom and Swissmar; and we pride ourselves on delivering exceptional and innovative product ranges.

We are currently seeking a French-speaking Customer Service Representative to join our team in Mannheim as soon as possible.

• Act as a central back-office support function for sales teams and customers across multiple markets
• Provide operational support to sales teams , including order entry, order follow-up, and coordination with internal departments
• Independently handle order processing from receipt to invoicing , ensuring accuracy and timely execution
• Enter, maintain, and update orders, customer data, and pricing conditions in the ERP system
• Monitor order status, deliveries, and backorders, ensuring on-time processing and clear internal and external communication
• Process and resolve customer inquiries related to orders, deliveries, and invoicing
• Handle complaints and claims in coordination with logistics, finance, and sales
• Ensure smooth coordination with internal teams such as logistics, finance, and customer service
• Support day-to-day operational activities for B2B customers and selected eCommerce channels , where applicable
• Contribute to the continuous improvement of order processing and back-office workflows
• Completed commercial training or a comparable qualification
• Experience in customer service, order management, or sales administration is an advantage
• Strong attention to detail and a structured, process-oriented working style
• Comfortable working in a supporting, non-sales role for multiple markets and internal / external sales teams
• Very good MS Office skills, especially strong Excel proficiency
• Experience with ERP systems, ideally BC356
• Independent, reliable, and well-organized, with the ability to manage multiple orders and priorities
• Team-oriented, flexible, and quick to understand processes
• Experience in order processing within a B2B and / or eCommerce environment (e.g. marketplaces or Shopify) is an advantage

CRITICAL : As well as fluency in English, both spoken and written, a very good command of French, spoken and written, is essential in this role , in order to communicate effectively with French agents and customers.