As the Delivery Experience Manager you will :
- Oversee and improve the delivery service quality and customer experience acting as an advocate for our customers.
- Manage relationships with Delivery Service Providers (DSPs) including contract management and strategic communication.
- Develop and implement long-term country strategies and annual roadmaps to achieve best-in-class customer satisfaction.
- Monitor customer satisfaction trends and set priorities accordingly.
- Coordinate with cross-functional teams to drive continuous improvement projects in the delivery experience.
- Scout for market innovations to drive superior and cost-effective delivery solutions.
- Lead as an expert for relevant tools and processes within the Delivery Experience team.
- Align closely with the sales team to advance customer experience in local markets.
Qualifications :
Graduate degree or equivalent with sound experience in customer-oriented logistics servicesDemonstrated ability to manage projects and identify customer requirementsHigh analytical competence and advanced IT skills including MS ExcelProfound knowledge of Last Mile market and logisticsExcellent problem-solving skills with a result-oriented approachFluent English communication skills; additional European language is a plusBusiness proficiency in German or FrenchWillingness to travelAdditional Information :
With more than 1000 passionate professionals located across 6 European offices we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup : 60% in-office 40% remote collaborating with colleagues across locations.
Our benefits :
20% discount in our zooplus shop
Internal and external training
Team events
#LI-Hybrid
28 vacation days and days off on 24th and 31st of December
Corporate rates at a local gym chain (Body & Soul)
Company mobile phone for work and personal use
zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
Remote Work : No
Employment Type : Full-time
Key Skills
Shipping & Receiving,Inventory Control,Data Entry,AS400,Transportation Management Systems,EDI,Microsoft Outlook,Warehouse Experience,Office Experience,Dispatching,Microsoft Excel,Logistics
Experience : years
Vacancy : 1