Logistics Manager Delivery Experience (All Genders)

As the Delivery Experience Manager you will :

• Oversee and improve the delivery service quality and customer experience acting as an advocate for our customers.
• Manage relationships with Delivery Service Providers (DSPs) including contract management and strategic communication.
• Develop and implement long-term country strategies and annual roadmaps to achieve best-in-class customer satisfaction.
• Monitor customer satisfaction trends and set priorities accordingly.
• Coordinate with cross-functional teams to drive continuous improvement projects in the delivery experience.
• Scout for market innovations to drive superior and cost-effective delivery solutions.
• Lead as an expert for relevant tools and processes within the Delivery Experience team.
• Align closely with the sales team to advance customer experience in local markets.

Qualifications :

Additional Information :

With more than 1000 passionate professionals located across 6 European offices we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup : 60% in-office 40% remote collaborating with colleagues across locations.

Our benefits :

20% discount in our zooplus shop

Internal and external training

Team events

#LI-Hybrid

28 vacation days and days off on 24th and 31st of December

Corporate rates at a local gym chain (Body & Soul)

Company mobile phone for work and personal use

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

Remote Work : No

Employment Type : Full-time

Key Skills

Shipping & Receiving,Inventory Control,Data Entry,AS400,Transportation Management Systems,EDI,Microsoft Outlook,Warehouse Experience,Office Experience,Dispatching,Microsoft Excel,Logistics

Experience : years

Vacancy : 1