Service Engineer Cloud Support (all genders) - Bretten

Experience : Professional

Accelerating business to improve the lives of people. This is our purpose statement and encapsulates what we enthusiastically do every day. We integrate our customers IT systems to make sure that the right data is at the right place at the right time when they digitalize their processes. Companies need their systems to talk to each other to ensure that cars roll off the factory line, that everyone receives their payments on time, and that you can buy what you need from a supermarket.

Our success story began in , when we helped the German automotive industry to digitalize their paper-based supply chains. Today, SEEBURGER is a leading global B2B software provider with more than 1, #businessaccelerators in 15 countries worldwide and over 10, satisfied customers that rely on our innovative solutions.

Your Tasks

• Operation and monitoring of central IT systems of the SEEBURGER Cloud
• Collaboration in the implementation and go-live of new cloud services
• Incident Management 1st, 2nd Level of the Cloud Services (German and English)
• Problem Management (categorization of error classes, documentation of error classes and known solution options; error cause analysis and creation of solutions for future error prevention)
• Service Improvement of supported services to improve service quality and efficiency
• Creation of work instructions, operating concepts and user guides

Your Profile

Completed training in IT, IT systems management or industrial management with IT affinity or comparable training

Professional experience in application / customer support or service management

Enthusiasm, flexibility, ability to work in a team, as well as resilience and customer-oriented action

Enjoy working with people and the diverse tasks of IT

Strong communication skills and good knowledge of German and English for international communication with colleagues and customers complete your profile.

Even dropouts who are looking for a start in practice will get a chance with us. Potential and commitment are more important than experience. We offer you an intensive induction with experienced mentors at your side in an area with high growth rates and development opportunities.