Operational Account Manager Automotive (m/f/d)

In our cross-product areas, you drive our corporate goals and visions forward on a daily basis. You are considered an important sparring partner for our operational areas and strengthen our Hellmann organisation both internally and externally.

Location : Osnabrück Reference No. : 2400002M Type of Employment : permanent

Your responsibilities :

• Acting as customer point of contact for all operational development and escalation topics across all products globally and are on top of a continuous improvement
• Processing and coordination of rate card management as well as price requests for projects, regular businesses and complex ad-hoc transports
• Central point of contact for country organizations in regards to processes related to shipment handling, operational requirements, invoicing regularities and escalations
• Supporting business implementation including respective team onboarding and training
• SOP review and adjustments; improvement actions in adapted customer processes and continuous training
• Regular alignment with internal operation teams, sales, product and other supporting functions
• Processing reports (ext. / int.), monitoring and analyzing KPIs and overall operational performance including invoicing aspects and initiate optimization plans
• Regular customer performance review meetings together with commercial account management team
• Support of special customer specific requests and processes

Your key skills :

• Successfully completed studies, ideally in the field of business administration, or completed training as a forwarding agent (m / f / d) or comparable qualification
• Experience in the operational processes of the various transport modes (especially air and sea) desirable
• High customer and solution orientation as well as a strong pro-active service mindset
• Strong analytical skills to understand complex context
• Fluent English skills, spoken and written
• Proficient knowledge of the MS Office package, PowerBi desirable
• Good communication skills, ability to work in an international team, organizational skills and a structured way of working
• Ability to travel

Diversity and equal opportunities are firmly anchored principles of our corporate philosophy. Applicants (m / f / d) with severe disabilities will be given preferential consideration if they are equally qualified.

Your top benefits :

• Hellmann Spirit : Culture focussing on people and relationships, Regular team and company events, Birthday lottery ticket from the Deutsche Fernsehlotterie
• Work Life Integration : Flexible working hours and mobile working
• Additional financial benefits : Company pension plan and capital-forming benefits, Up to 1.600€ net bonus for the recommendation of new colleagues, Discounts and offers for travel, leisure and culture
• Health & Wellbeing : Company fitness via Hansefit, Mobile massage during working hours, Mental health and health coaching, Daily changing and varied dishes in our canteen
• Professional & personal development : Newcomer Days, Continuing education and training opportunities through our academy, Digital learning platform (LearningHub)
• Mobility : Subsidy for the Deutschlandticket, Mobility allowance, Free parking spaces, Free use of e-charging stations

How to apply :

We are looking forward to receiving your application including your salary expectations and your earliest starting date directly via our career page.

This position is taken care of by Viktoria Warkentin, who is based in Osnabrück, Germany.

We will also be happy to answer any questions you may have. Please contact Viktoria Warkentin directly at +49 151 744 809 84.

You can find more information about Hellmann and our career opportunities at hellmann.com / career.