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User Assistance Developer [Technical Writer] (m / f / d) for SAP Cloud ALM

SAPSt. Leon-Rot, DE

Vor 30+ Tagen

Stellenbeschreibung

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Please note that this is a temporary position (maternity leave cover), with a contract duration of 18 months.

Summary & Role Information

You’ll be the User Assistance (UA) Developer (technical writer) for one or two development teams. You’ll develop documentation in a future-proof cloud environment, using state-of-the-art development methods.

What you will do :

As a User Assistance Developer / Technical Writer, you’ll describe SAP Cloud ALM and new features being developed for our users. This includes application help on the internet (SAP Help Portal), in-app help, user interface (UI) texts, terminology work, how-to videos, and blog posts.

You’ll be working closely with colleagues in product management, user experience (UX), and software development to learn all about the product and its features. It’s your job to explain everything to all kinds of users from the big picture down to the small details.

Our highly agile, feature-based, cloud-native, continuous development mode enables you to do updates daily. Being integrated into an agile Scrum team, you will profit from a frequent, personal exchange so that you can quickly react and implement changes.

You’ll collaborate with the central UA team, daily, to ensure cross-product consistency and support each other.

What you bring :

1 or more years of experience in the field of technical writing in IT

Degree in English studies, or English native speaker with excellent writing skills (documentation is written in English)

Fluent in German (core teams are based in Germany and you’ll be required to check German translation)

Good knowledge of Microsoft Office (Outlook, PowerPoint, Word, Excel)

Experience with GitHub is a plus

Experience with development teams working in an agile / Scrum mode or in feature-driven, cloud-native development is a plus

You’re an open-minded, quick, flexible team player, embrace diversity, and have excellent communication skills

General openness to IT and software topics, and a passion for breaking down complicated things into simple words. If your biggest dream is to be a poet, novelist, travel guide author, or the next Don Draper, this job might require extra flexibility on your part.

Meet your team :

Become part of – the go-to platform for application lifecycle management for all SAP customers. Internally, SAP Cloud ALM is the flagship for the Golden Path development standard for SAP cloud applications and follows the Deploy with Confidence (DwC) model.

Our international teams work in a cloud-native, feature-driven, continuous development mode. We deploy to production daily and publish new features to customers every two weeks.

You’ll be in the central team in SAP Cloud ALM that bundles experts for technical documentation, quality, security, and daily deployment. You’ll take part in pilot cases and be a frontrunner in many aspects across SAP.

Our development teams have been working together for years in an agile Scrum mode and offer a well-established, thriving work environmen

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.