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Chapter Lead Product Manager

Chapter Lead Product Manager

ARHS Group Part of AccentureMerzig, DE
Vor 30+ Tagen
Stellenbeschreibung

Want to skyrocket your career with a rock-solid company?

With over 2500 employees, we’re still growing and searching for new colleagues who appreciate working on challenging projects with new technologies and methodologies in a professional & enthusiastic environment!  Join us and take your career to the next level!

ARHS Group - Part of Accenture is looking for an experienced  Chapter Lead Product Manager (M / F)  to join our team at the client site, a European Institution in Luxembourg. As a Chapter Lead Product Manager, you will lead a team of Service Owners driving 22 squads delivering over 60 IT services.

Key responsibilities :

  • Manage the end-to-end lifecycle of services delivered within the organisation, ensuring Service Owners and their services are aligned with customer needs and business objectives
  • Develop and communicate a clear service roadmap that outlines priorities for value generation, ensuring alignment with long-term organizational goals
  • Define with Service Owners the service offerings, features, and SLAs (Service Level Agreements) for services, ensuring clear expectations for operational teams and clients
  • Collaborate with architects, engineers, DevOps, and operations teams to ensure seamless delivery of services, balancing technical feasibility with customer requirements
  • Serve as the primary interface between the Service Owners, senior management, and external stakeholders to communicate progress, challenges, and key decisions regarding services
  • Gather feedback from end-users and stakeholders to continuously improve service quality, scalability, and performance, ensuring services meet evolving needs
  • Utilize data and KPIs to guide prioritization decisions, focusing on service performance, user satisfaction, and business value
  • Ensure services comply with security, legal, and regulatory requirements, working closely with the legal and security teams

Your profile :

  • 5+ years of experience in product management, preferably with a focus on service delivery rather than traditional product management
  • Strong ability to drive a team, and impulse end user customer focused orientation
  • Good understanding of cloud technologies (AWS, Azure, GCP) and experience in cloud service delivery and management
  • Good understanding of DevSecOps principles
  • Proven experience in working within the SAFe (Scaled Agile Framework) environment (SAFe Product Manager / Owner certification is a plus)
  • Demonstrated ability to translate customer needs and business objectives into clear service requirements and priorities
  • Experience in managing service-level agreements (SLAs) and ensuring service delivery excellence
  • Experience with budgeting, forecasting, and financial oversight for service-related projects
  • SAFe certification (SAFe Product Manager / Owner or similar)
  • Familiarity with ITIL service management practices or certifications
  • Data-driven mindset with experience using analytics to optimize service delivery
  • Good technical knowledge and skills across IT infrastructure domains, such as network, storage, compute, security, and automation
  • Fluency in English is required