Head of Teaching (all genders)

Speak our language! We are Lingoda. Our mission is to build bridges through life-changing language learning. Lingoda is a fast-growing online language partner for language learners aspiring to provide a human-centric, personalised and seamless learning experience unmatched by competitors. With Lingoda, you're not just learning - you're teaming up with an expert who understands your goals and guides you to success, every step of the way.Our classes are teacher-led, and supported in- and out-of-class by the latest technologies and a unique curriculum to empower our students to achieve their language goals. High-quality classes are available online 24/7, so anyone anywhere has the opportunity to learn a language with Lingoda.As a company we bring out the best in people with a positive culture. We challenge ourselves, and we challenge others. We work smart and make it happen. We believe in personal growth and inclusion.We work hard to contribute to a better society. How? Here are three examples:• Lingoda’s MATCH network and Global Career Centre seek to upskill and match migrants to career opportunities in Germany, supporting them through government-funded education programs• In the German healthcare sector, we support international nurses, doctors and midwives to obtain language and professional recognition through state-sponsored education programs. As a result we have become one of the largest educational providers in this field in Germany• In December 2022 at the Digital Education Awards, we won “Best Digital Learning Product of the Year” and in 2024, Lingoda was included in The Time's list of the 100 best EdTech companiesWe are currently looking for a Head of Teaching (all genders) based in Berlin, or working remotely within the EU/UK with regular visits to Berlin. Your mission with us: Human First teaching is the core of Lingoda’s Product Vision.Supported by a fully integrated learning experience, AI-enabled personalization and dynamic interactive tools, as Head of Teaching you will play an essential role in hiring, developing and making Lingoda’s teachers the key part of our learners' success to achieve their learning objectives.Reporting to the VP Learning, you will be responsible for all teacher resourcing across our B2C & B2B business verticals.

Your tasks:

Teacher Management

• Lead the Teacher Management and Teacher Experience teams to evolve and deliver the Lingoda Teacher value proposition, enabling us to attract the best teachers and scale our teacher pool to meet the needs of our growing business
• Be the guardian of quality for the student. Ensure student satisfaction scores and pass rates are maintained and improved over time. Ensure that teacher performance is subject to continuous improvement via operational and product improvement. Identify opportunities to improve the student and teacher experience and influence product innovation accordingly
• Manage teacher supply to fulfil all classes , covering both B2C language teachers and specialised teachers for B2B Health initiatives (; Medizinpädagoge*in, Arzt/Ärztin). Ensure Lingoda has frameworks and levers available to support both supply and quality, including teacher acquisition strategies, remuneration structures and contracts
• Develop and implement data-driven strategies to monitor and manage teacher performance (quality), supply and demand, ensuring alignment with the growing needs of the business
• Motivate, train and support our teachers to create a successful working partnership with Lingoda
• Implement strategies to continuously measure and improve teacher performance with the goal of delivering a high quality in-class experience for students
• Provide a supportive and high quality environment for teachers to thrive and perform, such as helping teachers connect with each other, training them how to use the latest tools provided in the product and utilising the digital education materials
• Be the voice of the teacher , representing this important group throughout the organisation to influence Lingoda’s marketing and product experience and to ensure we are utilising this valuable and important stakeholder

Team Leadership

• Lead and manage a team of 7 language teacher managers and 14 medical educators, providing guidance and support
• Developing recruitment strategy to ensure the team is able to keep up with the high demand for teachers
• Fostering a positive and productive environment that promotes professional growth and development

Cross-functional Collaboration

• Working closely with our Digital Education & Customer Success teams to ensure information is proactively shared to continuously improve our educations programs
• Engage with Student Success to investigate, track and resolve student issues arising from teacher behaviour
• Align with Product & Engineering to deliver commercial and strategic outcomes
• Connect closely with evolving business verticals in the organisation to ensure demand spikes are monitored and resolved

You bring to Lingoda:

• Strong educational experience, preferably leading an online or offline language learning school
• Strong experience in successfully managing teachers to deliver demonstrable quality at scale, including teacher recruitment, training, retention, observation, scheduling, and continuous improvement
• Analytical mindset and forecasting skills to work with the data team in managing teacher resources and preventing shortages
• Strong leadership & management skills that motivate teams and win respect
• An entrepreneurial mindset, capable of making things happen and making decisions within a strategic framework working towards agreed OKRs/ KPIs
• A hands-on approach with attention to detail
• Confident and decisive, supporting decisions and gaining support with insight and analyses
• Basic understanding of labour law in regards to teacher workforce
• Experienced C2 level in German; fluency in English

You add to our culture with:

• A pioneering spirit to test and develop smart teaching methods applying the use of technology
• Be curious about our product, attend learning classes yourself and engage with the stories and challenges of learners and teachers to understand their needs better
• You feel comfortable in a scale-up environment and tackle operational needs with a future-oriented problem-solving mindset

What you can expect from Lingoda:

• Approachable leaders and transparent communication - every voice counts at Lingoda!
• Company events and colleagues who are always happy to socialise + budgets towards team building events!
• An inclusive environment with great team spirit and passion for languages
• A well-structured and exciting onboarding process to set you up for success!
• The possibility to work remotely from your home or in the office located in the heart of Berlin
• Free access to our language classes
• Mental Health programs
• Corporate benefits & pension funds
• 28 vacation days per year
• Free snacks & drinks at the office
• The modern hardware necessary for your work (n/a for freelancers)
• Flexible working hours