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M365 Endpoint Administrator & Support for end-users (m / f / n)

M365 Endpoint Administrator & Support for end-users (m / f / n)

CreosSarrburg, DE
Vor 30+ Tagen
Stellenbeschreibung

M365 Endpoint Administrator & Support for end-users (m / f / n)

Department :   IT |  Location :  Luxembourg |  Contract :   Permanent |  Job Requisition : N°19298

Your tasks

  • You act as Level 2 support on escalation from Level 1 to solve complex incidents and provide Level 1 support in case of overflow of activities
  • You provide daily reporting activities to the IT Support Coordinator
  • You daily support end-users in standard services (standard requests and incidents)
  • You support resolution of any kind of support request
  • You perform system monitoring to proactively identify operational issues and system management activities
  • You act on production Servers / Environment in an analysed, controlled and risk aware manner
  • You maintain information systems components efficiency according to defined procedures and service levels
  • You support other Group IT entities on daily management of systems
  • You help end-users in their use of standard services and applications
  • You implement solutions for our business and our IT infrastructure
  • You provide high quality support for any kind of incident
  • You ensure all operational procedures, monitoring and support procedures are up-to-date and executed as required
  • You guarantee an efficient incident management, meaning incident resolution under the SLA
  • You will participate in the on-call 24 / 7 support of our critical infrastructure

Your profile

  • You hold a bachelor’s degree or an equivalent diploma in IT
  • You have a minimum of 2 years of experience with proven skills in supporting, deploying, configuring, and administering endpoints
  • You have knowledge and product experience with the entire M365 suite, including Teams, Exchange Online, Entra, SharePoint, Intune, licensing, and Security
  • You have knowledge of PowerShell scripting for performing various support and administrative tasks
  • An ITIL certification is preferable
  • You have good communication and analytical skills
  • You are results oriented, resistant to stress and user oriented
  • You are proactive, curious, flexible and you collaborate with others to solve incidents
  • You have good oral and written skills in French and English. The knowledge of German and / or Luxembourgish is considered an asset

    • What we offer

  • The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
  • A multicultural and international working environment that encourages diversity and inclusion
  • A competitive salary with many additional benefits including a bonus, a complementary health insurance, a pension plan, 34 days off per year, etc.
  • Continuous learning and development career path adapted to the needs of each employee

    • For external applications, a recent copy of the police record might be requested if you are invited for an interview.

    Jobalert für diese Suche erstellen

    Support Administrator • Sarrburg, DE