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Quality Manager
Discover InternationalCologne GermanyVor 17 Tagen
StellenbeschreibungExperience in the pharmaceutical industry, excipient manufacturing, or highly regulated food sectors is highly preferred. Proven experience with continuous improvement initiatives and automation / digitalization projects is preferred. Exceptional verbal and written communication skills in English (additional proficiency in German or Dutch is a plus). A relevant bachelor's or master’s degree with 4+ years of professional experience, ideally within QA. A pragmatic problem solver with a deep understanding of QA requirements, capable of elevating Customer QA through digital advancements, standards, and high-level services. Assertive, analytical, with the ability to influence and drive results. Persistent and detail-oriented. Familiarity with IT systems and tools such as SAP, Salesforce, and Power BI. Strong organizational and prioritization skills. Continuous learning and development opportunities. An international, dynamic working environment. Hybrid model combining home and office work. An attractive remuneration package. One paid day off per year for voluntary work. If interested please apply or email me on [email protected] with any questions!
Title : Quality Manager
Location : Hybrid in North Rhine-Westphalia
Role Description
- Optimize customer QA processes, including handling queries, questionnaires, agreements, and complaints, with a focus on digitalization.
- Initiate and implement structural quality improvements aimed at enhancing products, services, and customer satisfaction.
- Provide support to QA officers in managing complaints and questionnaires.
- Oversee performance management by analysing complaint KPIs and assessing the effectiveness of CAPAs, including annual reporting.
- Collaborate closely with the Sales department as a Business Partner.
What We’re Looking For
What We Offer