IT Support Specialist (f/m/d)

Working at Freudenberg: We will wow your world!

Responsibilities:

• As part of our global service team, you will support the Oberwihl location in all issues that can only be solved locally
• Your area of responsibility includes the office and production areas
• Ensuring productivity at the site, supporting digitization on site, by phone and remote access
• Working in a global solution team as part of our Corporate Service Desk (follow the sun) - with your expertise you can solve problems independent of the location
• Development of the required expertise for global support (e.g network, server, Microsoft 365, access administration, output management)
• Management of Incident reports, service requests, if necessary correct escalation to the next higher service level support
• Support for local networks and infrastructure components as well as documentation of assets
• Installation, maintenance and replacement of clients, printers, computer peripherals
• Collaboration with colleagues from other teams and countries using modern tools

Qualifications:

Preferred Qualifications:

• Experience in the field of helpdesk / service desk / IT user support of a manufacturing company
• Strong analytical skills, strong communication and organizational skills
• Good English and German language skills, written and verbal
• Experience with LAN, WAN, Desktop PCs, applications and operating systems

Knowledge and Experience:

• Enjoy a diverse work environment with local office and production clients
• Advanced knowledge of Microsoft Operating Systems and Office packages (e.g. Windows 10/11, Microsoft 365, SharePoint, Teams)
• Advanced knowledge of Microsoft Networking and understanding of DHCP / DNS / WINS / TCPIP / GPO
• Strong understanding of ITIL and IT service management processes as well as experience and joy in working with ticket systems
• Basic knowledge of Windows Server systems and understanding of Active Directory and Azure Cloud

Personal Characteristics:

• Ability to remain calm and professional in stressful situations under high pressure
• Proactive, self-motivated and able to work with a minimum supervision in a fast paced environment
• Customer and solution-oriented as well as structured way of working, strong communication and service-oriented
• Interest in new topics and willingness to learn