Customer Success Manager

Why ZeKju

• Mission: Our mission is to revolutionize the road freight industry by transforming messenger apps (e.g. WhatsApp) into a central communication platform for transport operations
• Product-Market Fit: 70+ paying customers incl. Coca-Cola EP, Dachser, Hellmann.
• Market: €500bn road freight industry with low digital penetration rate, with communication still dominated by phone calls and SMS. This creates a massive opportunity for ZeKju to leverage existing messenger apps and automation to redefine transport communication at scale
• Team & Backing: Experienced founding team with deep expertise in logistics and technology. Our vision is supported by world-class investors, including 20VC, one of Europe's most influential early-stage venture firms

Tasks

You are the customer's trusted partner from day one. From day one, you'll enable your customers to adopt our SaaS solution to become successful fast. This means:

• Growth enablement: Work closely with the Sales team to demonstrate product benefits during pilots and convert prospects into long-term customers
• Onboarding: Analyze the customer's situation, define success criteria, and co-create a roll-out plan
• Integration: Work hand-in-hand with our Integration Specialist to connect ZeKju with their systems
• Roll-out & Ramp-up: Enable the customer to achieve their goals with ZeKju, driving adoption across teams and geographies
• Post-Ramp-up: Maintain strong relationships, resolve questions quickly and identify expansion opportunities. Provide feedback from live implementations to product development

Requirements

• Skills: 60% communication 40% analytics + another 100% for commitment
• Technical or analytical background (e.g., engineering, IT, or similar) with first experience in Sales or Customer Support
• Entrepreneurial mindset: You spot opportunities, act decisively, and deliver tangible outcomes
• Confident and outgoing personality with the ability to work independently and take ownership of tasks
• Comfortable working with abstract concepts and translating them into practical solutions; values documentation and processes
• Experienced or willing to learn how to handle complex accounts and formal processes typical of big customers
• Willingness to work hands-on with clients incl. on-site visits
• Strong problem-solving skills to drive customer success
• Fluent German & English; additional languages a "+".

Benefits

• Compensation: Competitive base salary (experience-based) plus VSOP (virtual shares)
• Growth: Fast learning curve & mentorship from experienced founders
• Ownership: Full responsibility for your customers – no micromanagement
• Setup: Hybrid in Munich - near Olympiapark
• Impact: Critical role with direct impact on product & customer success. A product that actually solves a real problem

You'll have full ownership and visible impact from day one

We welcome applications from both experienced professionals and junior talent. At ZeKju, you'll have the opportunity to grow, leveraging strong interpersonal skills (towards a senior role) or analytical excellence (transitioning toward product responsibility).