CUSTOMER SERVICE REPRESENTATIVE - EN / FR

Our client, a global solutions provider in the manufacturing sector, is looking for a French and English speaking Customer Service Representative to support their team in Capellen. This a temporary to permanent role.

LHH Recruitment Solutions offers extensive HR solutions through one unique brand. We are specialised in the employment of middle and top management and highly qualified professionals in contracting temporary and permanent placement. At LHH Recruitment Solutions, we believe in talent, not labels, and embrace diversity and promote more inclusive employment to our clients and partners.

Your Responsabilities :

• Manage order processing activities and customer orders within the SAP ECC6 system.
• Handle change requests and initiate the necessary actions to respond to customers, including updating order / customer information files. Communicate changes to the relevant personnel / departments and to the customer.
• Respond promptly to customer inquiries regarding order status, changes, and provide follow-up.
• Provide customer service support by obtaining, analyzing, and verifying the accuracy of order information in a timely manner.
• Process daily control reports; obtain appropriate approval levels for samples, rush shipments, orders outside standard lead times, and order improvements.
• Communicate all order changes (delays, etc.) to the customer as requested.
• Prepare pro forma invoices and follow up on payments (L / C, Draft / Cash before shipment).
• Receive inquiries from or contact other departments to resolve various order-related issues.
• Ensure and deliver quality service to both internal and external customers.
• Conduct follow-up calls to customers with concerns or questions.
• Remind customers of expired call-offs in writing, involving Sales Representatives when needed (escalate to supervisor as necessary).
• Provide backup support to other team members in performing job duties as required.
• Process complaints for sales invoicing corrections in a timely manner.
• Prepare, generate, and distribute regular reports to the relevant personnel when necessary.
• Attend regular customer service departmental meetings.
• Coordinate and follow up on all requests for documentation / certificates.
• Provide support to the sales team (meeting / customer visit preparation, critical items, open orders, etc.).

Your Profile :

To include yourself in this recruitment process; to find out more information about this role; or to discuss other career opportunities we have available, please contact Elif Ozdemir as soon as possible - CONFIDENTIALITY ASSURED.

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