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Senior Customer Success Manager DACH — Ecommerce / Marketing Analytics SaaS

Senior Customer Success Manager DACH — Ecommerce / Marketing Analytics SaaS

Grey Matter RecruitmentMunich , DE
Vor 23 Tagen
Stellenbeschreibung

We are hiring for the first Customer Success Manager to be based in Germany for a global Ecommerce / Marketing SaaS business who have built significant revenue across the DACH region and are now investing into a dedicated local Customer Success function.

Company

  • Global leader in Ecommerce and Marketing Analytics
  • 150 clients in DACH already
  • Hiring team of 6 in Germany immediately
  • Highly profitable business
  • Huge recent funding round
  • Clients include Microsoft, Epic Games, Nike, Amazon
  • Fully flexible working

Role

  • First Customer Success Manager hire in Germany, managing key enterprise and mid-market accounts across DACH
  • Full ownership of onboarding, retention, renewals and customer satisfaction
  • Act as the primary product expert and trusted advisor for clients, partnering closely with global teams
  • Technical and consultative role with exposure to Marketing Analytics, CRO, SEO, A / B testing and broader digital marketing

    • Experience Needed

  • 4-5+ years' experience in Customer Success or Account Management
  • Strong technical background with SaaS products
  • Knowledge of digital marketing and mar tech preferrable
  • Fluent German speaker based in Germany
  • Comfortable managing mid-market and enterprise accounts
  • If this opportunity sounds of interest, please apply on here or email louise@gmrecruit.co.uk directly.
    • Jobalert für diese Suche erstellen

    Manager Ecommerce • Munich , DE