Customer Service Manager (f / m / d)

Techtronic Industries (TTI) is a world

leader in cordless technology spanning power tools, accessories,

hand tools, outdoor power equipment, as well as floorcare and

cleaning products. Our focus is on end-users that range from

professionals in the industrial, construction and infrastructure

sectors to DIYers in home improvement, repair, and maintenance.

TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®,

AEG®–recognized worldwide for their deep heritage and innovative

product platforms of superior quality.

The company

maintains a global manufacturing and product development footprint,

with record worldwide sales of approximately US$14.6 billion and

around 49,000 employees in 2024. Hiring exceptional people is a top

focus at TTI. This drives a high-performance culture across all

levels of our organization and helps to achieve our vision of being

number one in the industries we serve. Our unique high-speed

decision-making process supports our acute focus on developing

superior products and meeting high customer expectations. We view

our winning culture as a competitive advantage that powers our

growth.

Our Customer Service team, based in our

Headquarters in Winnenden (Stuttgart Area) is

the central hub connecting our supply chain functions with the

regional Sales Business Units and is currently looking for

a :

Customer Service Manager

(f / m / d) Key

Responsibilities : Lead the Customer

Service team, ensuring efficient order-to-cash operations, timely

claim resolution and high service

standards

Monitor KPIs and drive continuous

improvement initiatives

Improve service quality

and process efficiency across regions, standardizing systems and

processes (SAP & Salesforce Service

Cloud)

Act as liaison between headquarters,

SBUs, logistics teams and external customers

(f-m-d)

Support Supply Chain projects through

cross-functional coordination

Manage escalated

cases with root cause analysis and corrective

actions

Oversee return management across

European logistics

centers

Requirements : Proven

experience in customer service operations within manufacturing or

B2B environments

Proven knowledge in leading,

developing, and motivating teams

Solid

knowledge of order-to-cash processes, logistics flows and claims

management

Proficient in SAP (SD module

preferred) and CRM systems (Salesforce Service Cloud

desirable)

• Good command of German and English;

additional European languages are an

advantage

Willingness to travel as required by

business needs (approximately

10%)

Your

perks :

An interesting position with an

attractive company – recognized as a "top employer” by

kununu

Company pension

scheme

Free parking spaces directly next to the

office and good public transport

connections

Fresh fruit, water and hot

beverages for free

Company fitness via "EGYM

Wellpass" and bike leasing via "JobRad"

EAP

(mental support for employees)

Learning

platforms such as "GoodHabitz" and "Learn TTI" for your

professional development

Special employee

benefits via "Family & Friends" and additional corporate

benefits

Are you

interested?

Then send your application stating

your earliest possible starting date and your salary expectations

to jobs@tti-emea.com or apply directly via our careers page.

Naturally, we will treat your application with the utmost

discretion.

We look forward to getting to know

you!

Techtronic Industries ELC

GmbH

Human Resources

71364

Winnenden

www.ttigroup.com / careers / global-career-opportunities