Legal Advisor for Passengers

Are you passionate about providing exceptional customer service and looking to work in the exciting world of travel and tourism? If you're fluent in German, based in or ready to relocate to Lisbon, and eager to make a difference, this is your chance to join a leading airline company as a Customer Service Advisor!

Start Date : February 6, 2025

Location : Lisbon, Portugal

Schedule : Monday to Friday, including bank holidays, 08 : 00 AM 05 : 00 PM (Portuguese time)

Days Off : Saturday and Sunday

What You'll Do

As a Customer Service Advisor, you will :

Assist airline customers with inquiries about bookings, flight changes, cancellations, and refunds via phone, email, or chat.

Provide legal support on policies, terms, and conditions of airline operations.

Resolve customer concerns with empathy, professionalism, and efficiency.

Collaborate with internal teams to deliver seamless resolutions to customer queries.

Maintain detailed records of interactions in the CRM system.

What We Offer

Competitive Salary and Bonuses

Base Monthly Salary : 1,100 EUR gross (paid over 14 months).

Performance Bonus : 75 EUR per 12 months.

Complexity Bonus : 150 EUR per 12 months.

Additional Allowances

Meal Allowance : 7.23 per day (net).

Transport Allowance : 20 per month.

Totaling : 19 348,72 EUR gross per year (including base salary, complexity bonus, and allowances) plus a performance bonus 900 EUR per year

Comprehensive Health Benefits

Health insurance provided from day one (free after 6 months).

Relocation Package

Airfare Reimbursement : Up to 400 EUR for economy class, reimbursed after 6 months of contract.

Housing Assistance : Apartment room available at 280 EUR / month for the first 12 months (deducted directly from payslip).

Selection Process

Our streamlined process ensures we find the best talent :

Submission of your application.

Validation of eligibility and qualifications.

First call interview.

Completion of online tests.

First interview with the recruitment team.

In some cases, a client interview may follow.

Job offer.

Welcome aboard!

What Were Looking For

Language Skills : Native-level fluency in German with advanced English proficiency.

Customer-Centric Mindset : A passion for helping others and delivering exceptional service.

Problem-Solving Skills : Ability to address customer concerns efficiently and effectively.

Professionalism : Strong communication and interpersonal skills.

Adaptability : Thrive in a fast-paced, dynamic environment.

Why Join Us?

Work in the vibrant city of Lisbon, known for its stunning views, rich history, and sunny weather.

Be part of an industry that connects people and creates unforgettable travel experiences.

Enjoy professional growth opportunities in a multicultural and supportive environment.

Ready to Take Flight?

Apply now to embark on a fulfilling career with a world-renowned airline company!

Make a difference in the travel industry while building a rewarding career. Join our team today!