German Speaker Customer Specialist (relocate toPortugal)

Key Responsibilities Serve as the primary point of

contact for German-speaking customers via phone, email, and chat

Provide timely, accurate, and professional support in line with

defined service level agreements (SLAs) Resolve customer inquiries,

complaints, and service issues efficiently while maintaining high

satisfaction scores Document customer interactions clearly and

accurately within CRM systems Escalate complex cases to relevant

internal stakeholders when required Follow internal policies,

quality standards, and compliance requirements Actively contribute

to process optimization and customer experience improvement

initiatives Required Qualifications Native or near-native fluency

in German (spoken and written) Good command of English for internal

communication Previous experience in customer service, contact

center, or client-facing roles is preferred Strong problem-solving

and communication skills Ability to work in a structured,

KPI-driven environment High level of professionalism, reliability,

and customer orientation Open to relocation and on-site work What

We Offer Competitive salary package Performance bonus Structured

onboarding and continuous training programs International and

multicultural working environment Career development and internal

mobility opportunities Stable, long-term employment in a growing

organization Relocation support may be provided in line with

company policy Additional Information Working hours may vary based

on business needs The candidates must be EU citizen or have a work

permit to work in the related country