Lackingenieur als Junior Sales Technician (m / w / d)

Als Junior Sales Technician (m / w / d) haben Sie bereits Kenntnisse in der Beschichtungstechnologie und entwickeln sich zum technischen Experten und Kundenversteher im Bereich Holzbeschichtungen. Sie sorgen dafür, dass unsere Kunden nicht nur zufriedener, sondern auch erfolgreicher werden. Sie begleiten Projekte von der Idee bis zur Umsetzung, optimieren Prozesse, lösen Herausforderungen direkt vor Ort und bringen innovative Lösungen auf den Weg.

ESSENTIAL FUNCTIONS :

• Ensures customer quality and service expectations are met.
• Supports customers with plant audits, trouble-shooting, general technical support and process development.
• Eliminates or reduces customer complaints.
• Helps increase volume growth.
• Communicates competitive information, new products and selling issues to Sales Managers and other relevant persons.
• Communicates extended product knowledge in wood technology.
• Attends coatings seminars and trade shows pertinent to sales / marketing.
• Manages product trials at designated customer facilities.
• Maintains contact with laboratory on current technical issues.
• Assists with equipment installation and various line or equipment modifications / adjustments.
• Conducts technical training seminars at customers’ facilities.
• Evaluates product complaints and decides the best way to resolve problems.
• Assists customers in preparing paint specifications to meet product applications.
• Advises customers of product line changes and improvements.
• Maintains expertise in product finishes equipment use and surface preparation.
• Assists customers with product inventory control / re-ordering.
• Trains customers on product knowledge and application methods.
• Assists Area Sales Managers by preparing samples, panels, etc. for presentations.
• Maintains customer technical service issues on file for follow-up.
• Other duties as assigned.

POSITION REQUIREMENTS

Knowledge & Experience :

Technical / skill Requirements :

Technical / skill Requirements :

Travel Requirements (time spent away from home or other typical office location) : 50%