Product Manager - Operations Platforms and Tools

About the opportunity

We are seeking a Product Manager to oversee and enhance our Operations case management platform and tools ensuring a stable effective and maintainable platform while developing new core features and services to unlock new capabilities and improve customer experience.

Our Ops Platforms & AI Enablement team provides essential platforms and tools to support our Operations departments (including Customer Service Banking back office or FinCrime operations) fostering innovation and efficiency across the organization. We believe in leveraging cuttingedge technology and collaboration to drive operational excellence and deliver superior service to our customers.

This role offers a unique opportunity to shape the future of our Operations platforms working closely with crossfunctional teams to ensure readiness for new product launches and drive transformative outcomes.

In this role you will :

Oversee the management maintenance and scaling of our Salesforce Service Cloud platform and tools for Operations.

Manage cross function teams of Salesforce Administrators and Engineers to ensure platform stability scalability and performance.

Provide strategic direction for the platform building roadmaps in alignment with overall business goals and objectives.

Develop and implement new features and services to enhance platform capabilities and customer experience.

Collaborate with other Product teams to provide support and tools for Operations departments and ensure case management platform readiness for new product launches.

Ensure compliance with security and regulatory standards across the platform.

Monitor platform performance identify areas for improvement and implement solutions to optimize efficiency.

Foster a culture of continuous improvement and innovation within the team.

Communicate effectively with Business Operations Product and Tech stakeholders to understand requirements set priorities and deliver impactful solutions.

What youll need to be successful :

Background :

Degree in Computer Science Information Technology Business Administration or a related field.

2 years experience as a Product Manager working with crossfunctional teams on Ops platform initiatives.

Experience working with Ops and case management platforms in a FinTech banking or technology company are a plus.

Good understanding of operational requirements regulatory compliance and platform scalability.

Skills :

Experience with product management tools and methodologies (e.g. Agile Scrum).

Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously.

Excellent analytical and problemsolving skills with a datadriven mindset.

Knowledge of the Salesforce Service Cloud platform is a plus

Excellent communication and collaboration skills with the ability to work effectively with diverse teams and stakeholders.

Commitment to continuous learning and staying updated with the latest industry trends and best practices.

Ability to solve complex problems and understand endcustomer needs.

Whats in it for you :

Accelerate your career growth by joining one of Europes most talked about disruptors .

Employee benefits that range from a competitive personal development budget work from home budget discounts to fitness & wellness memberships language apps and public transportation.

Come together with your team in the office for a dedicated day of teamwork each week plus another day of your choice and enjoy the flexibility of remote work the rest of the time. Some roles may require additional inoffice presence.

As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.

Additional day of annual leave for each year of service.

A high degree of autonomy and access to cutting edge technologies all while working with a friendly team of peers of diverse nationalities life experiences and family statuses.

A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for todays digital world. Technology and design empower everything we do and its how we are building the global banking platform the world loves to use.

Weve eliminated physical branches paperwork and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.

We are headquartered in Berlin with offices in multiple cities across Europe including Vienna and Barcelona and a 1500strong team of more than 80 nationalities.

Sounds good Apply now for this position.

Equal Opportunities :

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.

We genuinely welcome and encourage applications from people of all backgrounds cultures genders sexual orientations abilities neurodiversities and ages. Were committed to creating an inclusive workspace where everyone feels valued and respected free from harassment and discrimination. If theres anything you need to make the application process work for you please let us know by reaching out to .

Visit our website to learn more about Diversity Equity & Inclusion at N26.

Required Experience :

Key Skills

Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams

Employment Type : Full Time

Experience : years

Vacancy : 1