Customer Service Specialist

Responsibilities:

1. Assist senior service managers in supporting distributors, service partners, and key customers;

协助资深服务经理，为经销商、服务商和重点客户提供支持；

2. Support technical training and help prepare service documentation and materials;

支持技术培训，协助准备服务文档与资料；

3. Coordinate with service partners on daily issues and track service performance;

协助与服务商沟通日常问题，跟踪服务表现；

4. Collect field feedback and assist in service improvement projects;

收集一线反馈，参与服务改进工作；

5. Work cross-functionally with HQ teams (product, logistics, spare parts).

与总部产品、物流、备件等团队跨部门协作。

Requirements:

1. Bachelor's degree in Engineering (Mechanical, Electrical, Automation or related). Internship experience is a plus;

工科相关专业本科及以上学历（机械、电气、自动化等）。 有实习经历者优先；

2. Good communication skills, strong willingness to learn and solve problems;

具备良好沟通能力，愿意学习并解决问题；

3. Fluency in English and German with cross-cultural adaptability;

英语、德语流利，具备跨文化适应能力；

4. Willingness to accept travel across European countries and China.

能接受欧洲区域内、中国的出差。