Field Service Representative

Job Description

Provide Field Operations technical support to U.S. Army, U.S. Air Forces & U.S. Navy Enterprise Land Mobile Radio networks covering but not limited to the following countries : Germany, Belgium, United Kingdom, Spain, and Italy, Kuwait, UAE & Africa. Provide technical integration, service, and support in relation to the Motorola Solutions product suite focused toward DoD Federal Government customers.

Basic Requirements

Duties of the Field Service Representative in this EMEA area of operations include the following :

• Provide expertise and collaboration to customer personnel in support of Land Mobile Radio (LMR) systems-in general to the European based U.S. Army, U.S. Air Forces & U.S. Navy Enterprise
• Perform installations and removals of trunked and conventional LMR systems and assigned support locations include but are not limited to the following countries : Germany, Belgium, United Kingdom, Spain, Italy, Africa, & Greece
• Client focused behavior and services, externally to clients and internally to colleagues and contact partners including on time delivery
• Exercise multi-tasking skills when managing multiple systems and applications during customer interaction
• Support the entire communication needs of the customer by championing the complete Motorola Service and Sales portfolios
• Customer Resolution Support - The employee shall communicate project updates to the customer and resolve minor administrative actions (an administrative action is not having access to a room for work to start or continue). Project related issues (Customer wants to change the scope of the project), shall be reported directly with the employees supervisor
• Operate and maintain equipment required to support trunked and conventional LMR systems
• Maintain / program / optimize / troubleshoot / repair radio repeaters, portable radios, mobile radios, base stations and dispatch / communications consoles and all related ancillary subscriber equipment required to support both trunked and conventional LMR systems.
• Manage and resolve escalated customer issues to successful resolution
• Employee must be able to receive, review, diagnose customer LMR equipment, determine the fix and repair actions for the LMR equipment, repair, test and calibrate the customers equipment back to OEM standards, document the receipt, repair, calibration & return of the customers LMR equipment using the FSED automated MCM Comm Shop 360 administrative program or its replacement
• Provide user "refresher" training to include first echelon field training regarding subscribers and trunked radio infrastructure
• Provide on-site response, infrastructure equipment repair, local technical support service and Network Preventive Maintenance Service on Motorola ASTRO® 25 LMR systems and related equipment.
• Support all Service Level Agreements (SLA) associated with established contract.
• Provide administrative reports in direct support of recurring and non­recurring contracts as well as one time reports required by management and / or the CSM

Requirements

Travel Requirements

Over 50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Germany GmbH

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.