Technical Account Manager (Remix)

Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint to building more livable cities weve got huge goals.

As a Technical Account Manager youre the face of Remix by Via to our partners and their voice within our this dynamic quota-carrying role youll educate partners on our planning software share best practices in transport planning and street design tackle challenges with creative problem-solving and channel partner feedback into our product roadmap. With technical understanding and a self-starter mentality you build maintain and grow partner relationships driving operational success and turning it into long-term retention and revenue. Join us in helping partners plan better public transport!

This is a hybrid role based in Berlin internally referred to as Partner Success Associate Principal

What Youll Do

• Manage and develop partner relationships with public sector transportation agencies operators and cities in the DACH region and beyond.
• Become an expert on the Remix platform train partners and turn their feedback into actionable product improvements.
• Conduct the onboarding experience lead trainings and workshops for our products and facilitate the success and retention of our partners by serving as their primary point of contact.
• Advise partners on leveraging their geospatial datasets and best practices to maximize the value of Remix.
• Work cross-functionally with internal teams to define coordinate and oversee all commercial and technical aspects required to provide exceptional service to our partners.
• Promote best practices and new ways for partners to leverage our platform and solutions growing partner usage and enabling partner success.
• Manage product expectations and development working with our product team to distill requests and ideas into actionable next steps and technology features.

Who You Are

What We Offer

Were Via and we build technology that changes the way the world moves. Were driven by a simple mission : to create modern and efficient public transportation systems that provide far greater access to jobs healthcare and education. With our best in class suite of products we make transit thrive.

Our teams of world class engineers data-scientists product managers operations specialists marketers transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012 Via builds solutions to digitize automate and enable data-driven decision making for entire transportation networks; fixed-route buses microtransit paratransit school buses autonomous vehicles and more.

If youre excited to be at the forefront of modernizing the future of transportation are up for solving tough problems and willing to become / already are a transit nerd we are the place for you. Even if your past experience doesnt align perfectly with every qualification in the job description for this role we encourage you to apply. You may be just the right candidate for this or other opportunities.

Ready to join the ride

Via is an equal opportunity employer.

#LI-RB1

Required Experience :

Manager

Key Skills

Business Development,Cement Plant,Business Support,Data Analysis,ASP

Employment Type : Full Time

Experience : years

Vacancy : 1