Manager, Cloud Operations - Remote/Hybrid (m/f/d)

What is Jedox?

Jedox is an Enterprise Performance Management (EPM) SaaS platform that empowers business professionals to capture data, share knowledge, and align on common goals across the organization.

Organizations can streamline any data-driven process from strategic planning to complex predictive analytical models or operational performance monitoring.

We empower organizations to deliver adaptable plans that outperform expectations.

Jedox planning and performance management solutions power your business to achieve a culture of decisiveness and confidence, enabling you to react quickly to changes, plan for opportunities, and uncover what you didn’t know was possible.

We are in process of switching to a Cloud-only infrastructure and growing our internal team to ensure customers worldwide can enjoy the power of a great plan without boundaries.

In this context, the Manager of Cloud Operations, (formally titled Manager, Cloud Excellence) has never been so vital; this individual will help us provide our customers with the best experience in our Cloud environment.

You will be responsible for the hands-on technology and business services for operations and delivery of Cloud offerings.

You will have overall responsibility for the day-to-day Infrastructure operations of the Cloud Services, including rolling out patches and upgrades, change management, event management, incident response, cloud security, capacity planning, availability management, BC / DR, etc.

More information about our locations and company can be found !

Your Responsibilities

In this role, you will :

• Lead teams of external cloud engineers to provide guidance, set priorities, and foster professional development.
• Work with Jedox Support, Development, Engineering teams, and other peers to enable an operational environment for new and existing services on the Cloud Infrastructure.
• Respond to incidents, escalations, outages, and other operational issues in a timely and effective manner so as to minimize the impact on Jedox customers.
• Ensure that the cloud environment meets Security, Audit standards, and compliance regulations.
• Monitor and optimize cloud spending to make sure resources are used efficiently and cost-effectively.
• Implement and test backup, disaster recovery, and continuity plans to ensure data and services are protected in case of failure.
• Continuously monitor and optimize the performance of cloud-based applications and services.
• Collect and report on key operational and service level agreement metrics.
• Enable dashboards and reports, to enable data-driven decisions and improvements across the whole Cloud Department.
• Develop and maintain organizational policies, procedures, and processes to expand the Knowledge Management for Cloud department.

Your Profile

We are looking for a combination of the below skill sets and attributes :

• 6+ years of experience in Cloud Operations, Cloud Support, Service Delivery or any similar field, with high exposure to customers systems.
• 3 + years of experience in People Management and Team Leadership in a fast-paced SaaS environment, experience working with external consultants and customers is vital.
• 4+ years of experience with a main Cloud provider (Azure experience preferred), with the ability to build and run consistent global operations for customers.
• Proven experience with customer escalation management, with a high sense of urgency and ability to act against the contractual SLAs.
• Good understanding of Kubernetes (AKS), Microservices, with expertise in implementing infrastructure and automation.
• Experience with some trending technologies such as Grafana, Prometheus, ArgoCD, Thanos, Robusta etc.
• Good understanding of ITIL4 processes : change, incident, problem, request fullfilment, escalation management.
• Excellent analytical skills, with the ability to identify patterns and trends, to initiate and drive improvement actions.
• Outstanding interpersonal, leadership, organizat
Vor 30+ Tagen