Customer Enablement & Support Specialist (EMEA)

About OptiSigns

OptiSigns is one of the fastest-growing digital signage platforms worldwide, serving 30,500+ customers and growing 125% YoY . Our Munich hub is the center of our EMEA expansion. Join us as we scale globally and redefine how businesses communicate through digital displays.

Role Overview

In this hybrid role, you’ll combine customer support, technical troubleshooting, onboarding, and light pre-sales. You’ll be a trusted expert for our EMEA users, helping them adopt OptiSigns, resolve issues, and get the most value out of our platform.

What You’ll Do

• Deliver concise product demos and create scalable enablement content (guides, Loom videos).
• Lead onboarding for new EMEA customers, ensuring strong adoption in the first 30 days.
• Provide Tier 1–2 support across hardware, networks, and OS platforms (Windows, Android, Linux).
• Guide prospects on licensing, hardware bundles, and best-fit solutions.
• Surface feature requests and recurring issues to our Product team.

Requirements

What You Bring

Bonus Skills

Benefits

Growth Opportunities

Within 18–24 months , you can advance into :

We promote from within and support cross-functional growth.

Life at OptiSigns

Benefits

Ready to Join Us?

If you’re excited to help shape the future of digital signage and support our fast-growing EMEA customer base, we’d love to meet you.