Talent.com
OptiSigns Inc.
Customer Enablement & Support Specialist (EMEA)OptiSigns Inc. • Munich, BY, DE
Customer Enablement & Support Specialist (EMEA)

Customer Enablement & Support Specialist (EMEA)

OptiSigns Inc. • Munich, BY, DE
Vor 30+ Tagen
Anstellungsart
  • Quick Apply
Stellenbeschreibung

About OptiSigns

OptiSigns is one of the fastest-growing digital signage platforms worldwide, serving 30,500+ customers and growing 125% YoY. Our Munich hub is the center of our EMEA expansion. Join us as we scale globally and redefine how businesses communicate through digital displays.

Role Overview

In this hybrid role, you’ll combine customer support, technical troubleshooting, onboarding, and light pre-sales. You’ll be a trusted expert for our EMEA users, helping them adopt OptiSigns, resolve issues, and get the most value out of our platform.

What You’ll Do

  • Deliver concise product demos and create scalable enablement content (guides, Loom videos).
  • Lead onboarding for new EMEA customers, ensuring strong adoption in the first 30 days.
  • Provide Tier 1–2 support across hardware, networks, and OS platforms (Windows, Android, Linux).
  • Guide prospects on licensing, hardware bundles, and best-fit solutions.
  • Surface feature requests and recurring issues to our Product team.

Requirements

What You Bring

  • Native-level German and fluent English (additional languages welcome).
  • Strong technical aptitude with IT/A-V troubleshooting and SaaS tools.
  • Experience with modern support or CRM platforms (e.g., HubSpot, Zendesk).
  • Ability to troubleshoot urgent technical issues calmly and systematically, including live screen or hardware failures.
  • EU work authorization and ability to work on-site in Munich five days a week.
  • Willingness to spend 1–2 months at our Houston HQ for onboarding.

Bonus Skills

  • Experience supporting a large-scale SaaS product (e.g., 50k+ MAU).
  • Familiarity with GDPR or ISO 27001 best practices.

Benefits

Growth Opportunities

Within 18–24 months, you can advance into:

  • Senior Support Engineer
  • Customer Success Manager
  • Product Operations Lead

We promote from within and support cross-functional growth.

Life at OptiSigns

  • Fast-moving startup environment where your ideas ship quickly.
  • Opportunities to represent OptiSigns at major European events (ISE, EuroCIS).
  • “Innovate & Iterate” culture focused on experimentation, ownership, and continuous improvement.

Benefits

  • Competitive compensation package aligned with your experience and market benchmarks.
  • 26 vacation days + German public holidays.
  • German statutory health insurance with optional private upgrades.
  • €100 monthly MVV credit or bike leasing program.
  • Subsidized lunch card + stocked office kitchen.
  • €1,500 annual professional development budget.
  • MacBook or Dell XPS + 4K monitor and required software.

Ready to Join Us?

If you’re excited to help shape the future of digital signage and support our fast-growing EMEA customer base, we’d love to meet you.

Jobalert für diese Suche erstellen

Customer Enablement & Support Specialist (EMEA) • Munich, BY, DE

Ähnliche Stellen

Bilingual Customer Support

Cross Border TalentsMunich, Germany
Quick Apply

Multilingual Customer Service Agent Portugal, Spain, Greece & Malta.Are you fluent in English and another European language such as Dutch, French, German, Italian, Polish, Norwegian, Czech, Portugu... Mehr anzeigen

Lead Expert – SuccessFactors Employee Central (m/w/d)

Sopra SteriaMünchen, Germany

Wir sehen uns als Vordenker*innen, handeln und denken strategisch, entwickeln mit unseren Kunden maßgeschneiderte Lösungen, sowie präzise Prozesse und implementieren innovative Technologien.Köpfe –... Mehr anzeigen

 • Gesponsert

Technical Implementation Consultant (Telco) (m/w/x)

VertiGIS GmbHMünchen, BY, DE

Softwarelösungen für Geografische Informationssysteme und Telekommunikation.Unsere Produkte unterstützen Unternehmen dabei, Netze, Anlagen und Prozesse zuverlässig zu planen, zu verwalten und zu be... Mehr anzeigen

IT Support Specialist (m/w/d)

AKKODISMünchen, Bayern, Germany

Akkodis ist ein globales Beratungsunternehmen für Digital Engineering, das Technologie und Talente zusammenbringt, um Transformation zu beschleunigen, Innovation voranzutreiben und eine intelligent... Mehr anzeigen

Software Implementation Specialist - HR Controlling (m/w/d)

Software4You Planungssysteme GmbHMünchen, DE

Software4You ist Teil der Timegrip Group, welche intelligente Lösungen für die Personalplanung und das Personalmanagement entwickelt.Unsere Software-Tools unterstützen Unternehmen bei der Schichtpl... Mehr anzeigen

 • Gesponsert

Aftersales-Customer Experience, Europe (Xiaomi EV)

Xiaomi TechnologyMünchen, München (Kreis), Bayern

About Xiaomi EV Xiaomi EV is a core strategic business of the Xiaomi Group.Officially launched in 2024, Xiaomi EV is centered on the “Human × Car × Home” all-scenario ecosystem strategy.We are comm... Mehr anzeigen

 • Gesponsert

Technical Account Manager (m/w/d)

noris network AGNürnberg, Aschheim (bei München), Berlin, DE

Die noris network AG steht für inno­vative, sichere und nach­haltige IT-Lösungen.Mit über 600 enga­gierten Mitarbeitern ent­wickeln wir leistungs­starke Services in den Bereichen Cloud, Data­center... Mehr anzeigen

 • Gesponsert

Implementation Specialist (m/f/d) – EDI

retarus GmbHMünchen, Bayern, DE

Become Implementation Specialist (m/f/d) – EDI at Retarus.Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale.We serve over 40% of the companies listed on the S&a... Mehr anzeigen

Polarion Process Implementation Support Manager in der Batterieentwicklung (m/w/d)

Teoresi GroupMünchen, München (Kreis), Bayern

Als Polarion-Spezialist bist du die Schnittstelle zwischen Prozessentwicklung, Anwendern und IT-Support.Deine Aufgaben: * Planung und Durchführung von Rollouts und Trainings in Polarion (Präsenz, R... Mehr anzeigen

 • Gesponsert

Digital Specialist

Moonshade DigitalMünchen, München (Kreis), Bayern

Company Description Moonshade Digital is a forward-thinking agency dedicated to creating impactful experiences.We specialize in delivering tailored digital strategies and solutions that drive growt... Mehr anzeigen

 • Gesponsert

Workday HCM Specialist

SystemsAccountantsMünchen, München (Kreis), Bayern

Introduction to the Position This is a hands-on Workday HCM support and optimisation role responsible for providing first and second line support for the HR system across multiple countries and bus... Mehr anzeigen

 • Gesponsert

Sales Development Specialist Data Center Services (APAC timezone)

RM Staffing B.V.Aschheim, BY, DE

Reboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating.We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services... Mehr anzeigen

AI Solutions Architect

European Patent Office (EPO)Bad Tölz, Germany

Expertise in modern cloud/cloud-native architectures and a proven track record delivering production-grade AI/ML solutions (deep learning, generative AI) that solve real business problems.Hands-on ... Mehr anzeigen

 • Gesponsert

Consultant Onboarding & Implementation (m/w/d) - Consulting, Ingenieur

LurseMünchen, DE

Du übernimmst die Verantwortung für ein reibungsloses Onboarding von Neukunden und Änderungen bei Bestandskunden.Du führst Workshops zu Schnittstellen und Prozessen mit dem Kunden durch und bringst... Mehr anzeigen

 • Gesponsert

Senior Consultant Service Management & AI Transformation (m/w/d) - Projektmanagement, System

Infomotion GmbHMünchen, DE

Erfolg beginnt dort, wo Erfahrung auf Exzellenz trifft – und Daten echte Wirkung erzeugen.Wir sind die AI & Data Performance Company – mit über 750 Datenenthusiastinnen und -enthusiasten in Deutsch... Mehr anzeigen

 • Gesponsert

Customer Success Analyst

Establishment LabsIsmaning, München (Kreis), Bayern

Location: Oskar-Messter-Straße 29 85737 Ismaning, Germany Hybrid (3x2) About Us: Establishment Labs is changing the medical device, breast health, aesthetics and reconstruction industry by designin... Mehr anzeigen

 • Gesponsert

Digital Adoption Specialist (w/m/d)

Hensoldttaufkirchen, Deutschland

HENSOLDT - Innovationen für eine sicherere Welt.Unsere Produkte sind einsetzbar in den Bereichen Space, Air, Land, Sea, Security, Cyber & Information Space.HENSOLDT einen Umsatz von 1,85 Milliarden... Mehr anzeigen

 • Gesponsert

Senior L&D Consultant (M/W/D)transformation & Organisation

rpc - The Retail Performance CompanyMünchen, Federal Republic Of Germany, DE

The Retail Performance Company ist das Beratungsunternehmen für den gesamten Weg zu einer kundenorientierten Transformation: von der kundenzentrischen Strategie, über Customer Experience Design, Da... Mehr anzeigen