OT / IT Junior Support Engineer

OT / IT Junior Support Engineer at Market Logic Software | softgarden

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OT / IT Junior Support Engineer

Full Time

Hybrid

Franklinstraße 28, 10587 Berlin

With Professional Experience

1 / 23 / 26

Join Market Logic : Innovate, Lead, Thrive!

Market Logic is a dynamic and rapidly growing software company that excels at transforming data into actionable insights.

Our diverse teams of over  150  professionals,  representing  more than   39   nationalities, work together in a   hybrid workplace .

United in a culture of   excellence, empowerment,   impact,   and   trust , our teams are innovating a new generation of  AI tools , that are transforming how companies build and share knowledge .

With over   10 years of experience , we support over  100 clients worldwide  and have a user base of over   100,000 .

What sets us apart :

Innovation :  We are pioneers in AI-powered insights.

Expertise :   We are trusted by global industry leaders.

DeepSights  AI :  Our  DeepSights AI assistant empowers business users to intuitively uncover the latest insights and seamlessly integrate them into their go-to-market strategies.

How do we do things?

We believe that insights are the key to innovation. Our platform is powered by a diverse team of world-class engineers, salespeople, product managers, and marketers worldwide. We believe diversity of thought is essential for developing innovative insights that help our customers succeed.

We value diversity, transparency, and encourage internal mobility & career development opportunities. We are continuously working on creating a workplace where everyone feels welcomed, valued, and respected .

Join us to shape the future of AI-powered, insights-driven business.

About the role

As an OT / IT Junior Support Engineer, you will play a key role in ensuring smooth daily operations across our internal technology landscape. Your primary focus will be ITSM first-line support, ensuring timely resolution of user issues and maintaining a reliable and secure end-user environment across macOS, Windows, iOS, and Android devices. You will manage device lifecycle processes, maintain accurate asset records, help administer Microsoft 365 and Entra ID, and contribute to operational security, compliance, and SaaS system administration. This role is hands-on, operational, and essential for delivering a seamless internal technology experience.

Responsibilities : ITSM L1 Support

• Act as the first point of contact for internal user requests across hardware, software, account access, and connectivity issues.
• Provide on-site and remote troubleshooting for macOS, Windows, iOS, and Android devices.
• Timely ticket handling and resolution of support issues
• Document incidents, solutions, and create / maintain ITSM Knowledge Base articles.
• Ensure high-quality service delivery and professional communication with end users.

Device Lifecycle & Asset Management

Users onboarding and offboarding :

Access & Identity Management

Software Administration

Security & Compliance Monitoring

Requirements :

Qualifications & Experience

Must-Have :

Nice-to-Have :

As this is a junior-level position, candidates are not expected to meet every requirement listed. However, a broader match across the outlined skills and competencies will be considered an advantage. We particularly value potential and a strong eagerness to learn.

Your Profile :

This could inspire you

Imagine a workplace where you have the autonomy to work in a way that directly impacts  the organization, shaping your career development, with a strong emphasis on transparency.  That's  what  you'll find at Market Logic.

Enjoy the freedom to work remotely and align your work with your life.

Elevate your career and join us today!

Apply Online

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