Risk Manager II - Mediation, Mediation

We are open to hiring candidates to work out of one of thefollowing locations :

• United Kingdom
• Germany

Nearly three decades ago, Amazon setout to be Earth’s most customer-centric company, where people candiscover and purchase the widest possible selection of safe andauthentic goods.

As part of that mission, we obsess over earningand maintaining trust by ensuring that we provide a trustworthyshopping experience.

We invest heavily in people and technology toprotect customers, selling partners, brands, and advertisers fromany form of fraud or abuse.

When we identifyand remove a non-compliant or unsafe product offer or suspend aseller, advertiser, or rights owner due to a policy violation, weprovide clear and actionable communications.

We have a process toremediate policy violations, appeal enforcements, or disputeenforcements. If sellers remain dissatisfied with a decision Amazontook after reaching out to our support teams, they can seekresolution for most disputes through an independent mediationprocess, facilitated by the Centre for Effective DisputeResolution.

This redress mechanism enhances Amazon’s ability toappropriately protect sellers’ interests andexpression.

Our dedicated EU Mediation team ensures thatwe hear and address selling partner pain points.The EU Mediationteam is looking for a Risk Manager to manage critical and highimpact disputes.

The ideal candidate shouldbe passionate about helping us ensure that customers may make greatpurchase decisions and that brand owners and sellers using Amazonare successfully listing and selling their products.

Your decisionsare not only fundamental to helping protect customers and sellers,but will help maintain the health of the Amazon catalogue andproduct listings ecosystem.

The idealcandidate :

• Uses high-level judgement and criticalthinking to deep dive and re-examine complex and ambiguousdisputes.
• Shows strong communication and interpersonalskills to work with, and influence multiple internalstakeholders.
• Is a fluent or native English speakerwith excellent oral and writing skills
• Is comfortableanalyzing and using data to make decisions
• Has a proventrack record setting program strategy to deliverresults.

Keyjob responsibilities

• Investigates, manages andresolves high-impact and complex around intellectual property (e.g.counterfeit, trademark, copyright) issues and violations ofAmazon's policies.
• Uses high-level judgement andcritical thinking to deep dive and re-examine complex and ambiguousenforcement actions.
• Collaborates, supports, andinfluences partner teams in responding to, investigating, managingand resolving high-impact incidents.
• Writes Legal (inEnglish) responses to present Amazon's view on disputes to anexternal and independent mediator.
• Analyzes existingpolicy and process gaps, and develops solutions to close them incollaboration with program teams.
• Owns and managesprojects designed to improve operational and process efficiency,and helps to scale the EU Mediation program further.

This includesaccessing and analyzing data and working extensively with teamsacross the organization.

We are open to hiringcandidates to work out of one of the followinglocations :

Virtual Location -DEU

BASIC QUALIFICATIONS

• Bachelor'sdegree or equivalent
• Experience in compliance programmanagement, legal, governance, audit, risk / loss prevention, orequivalent
• Experience handling confidentialinformation

PREFERRED QUALIFICATIONS

• Professional auditing qualification, or similar risk or compliancecredentials
• Experience in program requirementsdefinition, together with data and metrics leveraging to driveimprovements
• Business proficiency in at least one otherEuropean language.

Amazon is an equalopportunities employer. We believe passionately that employing adiverse workforce is central to our success.

We make recruitingdecisions based on your experience and skills. We value yourpassion to discover, invent, simplify and build.

Protecting yourprivacy and the security of your data is a longstanding toppriority for Amazon. Please consult our Privacy Notice(https : / / www.

amazon.jobs / en / privacy page) to know more about how wecollect, use and transfer the personal data of ourcandidates.

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