Claims & customer service employee M / W

Job description

Arhis People Solutions is your trusted partner for all your human resources needs. With a tailor made approach and a commitment to integrity, we offer comprehensive services, from recruitment to talent management

CLAIMS & CUSTOMER SERVICE EMPLOYEE M / W

You have a strong experience in health insurance, especially of the French market ?

You have good medical understanding ?

You are fluent in English and French ?

In this role, you will report to a team leader within the Claims department and focus on providing exceptional support and accurate information to individual and corporate clients.

Key Responsibilities :

Handle incoming calls from clients, brokers, partners, or providers, ensuring high client satisfaction.

Make follow-up calls and build strong relationships with clients and internal teams.

Respond to inquiries, collaborating with other departments when needed to ensure efficient service.

Adhere to department service standards and turnaround times.

Acquire in-depth product knowledge and participate in medical training.

Requirements

Your Profile :

• At least 5 years of experience in international health insurance, particularly in the French market.
• Strong customer service skills and medical knowledge.
• Excellent communication skills in both English and French (additional languages are a plus).
• Ability to explain complex issues clearly and professionally.
• Positive attitude, client-focused, and able to work under pressure.
• Integrity, teamwork, and high-quality performance are essential.

Your Experience at Arhis People Solutions

To ensure your profile aligns with our positions, we guide you through a comprehensive recruitment process, including individual interviews, assessment centers, personality and motivation questionnaires, and coaching sessions conducted by certified coaches within our team.

Rest assured, we meticulously review all received applications, even those confirmed automatically upon receipt.

Your profile will be assessed by a consultant specialized in your field of expertise.

We are listening to your needs, we keep you informed and advise you throughout the recruitment process until your integration with our client. We are committed to offering you our expertise to ensure the success of your future professional project.

www.peoplesolutionsbyarhis.lu