Principal Technical Consultant - Operational TechnologyManagement

Company Description

It allstarted in sunny San Diego, California in 2004 when a visionaryengineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global marketleader, bringing innovative AI-enhanced technology to over 8,100customers, including 85% of the Fortune 500. Our intelligentcloud-based platform seamlessly connects people, systems, andprocesses to empower organizations to find smarter, faster, andbetter ways to work. But this is just the beginning of our journey.Join us as we pursue our purpose to make the world work better foreveryone.

Job Description

ThePrincipal Technical Consultant for TechnologyWorkflows is responsible for guiding clients throughthe implementation of ServiceNow’s OperationalTechnology products. This role focuses on deliveringbest-practice-based solutions that drive business outcomes andenhance operational efficiency. The successful candidate willpossess deep expertise in Operational Technology / Manufacturing,coupled with a strong understanding of Operational Technologyworkflows, to solve complex client challenges and advocate forcustomer needs withinServiceNow.

KeyResponsibilities

ProjectDelivery

• Act as the primary technicalliaison for projects, representing the development team tocustomers and ensuring the highest quality of deliveredsolutions.
• Oversee technical delivery, ensuringalignment with client requirements and ServiceNow best practicesfor OT implementations.
• Define and architecttechnical solutions at a detailed level, ensuring they align withclients' business needs and technologicalenvironments.
• Lead technical onboarding withclients, assessing existing processes and platform configurationsto tailor solutions effectively.
• Performhands-on development on the ServiceNow platform leveraging allServiceNow technologies and capabilities; Flow Designer, REST,JavaScript, HTML, CSS, SSO, Mid-servers, andmore.
• Serve as an escalation point fortechnical issues, implementing efficiencies and driving resolutionof critical path challenges.
• Mentor and guidedevelopers and consultants on best practices in technical designand OT workflows.

Pre-SalesSupport

ProductCollaboration

Qualifications

Experience : Several years experience in consulting, configuration, andimplementation of complex technologies, with at least 2 yearsfocused on enterprise architecture and technicalroadmaps.

Operational TechnologyManagement Expertise : Proven track record indesigning and implementing OT solutions, with a solid understandingof industry-specific workflows, use cases, compliance requirements,and bestpractices.

Domains : Operational Technology Management, OT Service Management, OTVisibility, OT Vulnerability Response, OT Security, Manufacturing4.0.

LeadershipSkills : Ability to influence senior leaders andstakeholders, providing clear recommendations that address businessand technical challenges in OTcontexts.

TechnicalSkills : Proficiency in creating architecturaldesigns, solution presentations, and integration strategies,particularly within OT environments. Experience with WebTechnologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS,middleware, LDAP, SSO, etc.) and working with SaaStechnologies.

Certifications : Must hold or be able to achieve within the first 90 days ServiceNowcertifications for OT Implementation Specialist, and CertifiedTechnical Architect within the firstyear.

Language : Fluent in both German and English.

AdditionalInformation

WorkPersonas : We approach our distributed world of workwith flexibility and trust. Work personas (flexible, remote, orrequired in office) are categories that are assigned to ServiceNowemployees depending on the nature of theirwork.

Equal OpportunityEmployer : ServiceNow is an equal opportunityemployer. All qualified applicants will receive consideration foremployment without regard to race, color, creed, religion, sex,sexual orientation, national origin or nationality, ancestry, age,disability, gender identity or expression, marital status, veteranstatus, or any other category protected bylaw.

Accommodations : We strive to create an accessible and inclusive experience for allcandidates. If you require a reasonable accommodation to completeany part of the application process, or are unable to use thisonline application and need an alternative method to apply, pleasecontact [email protected] for assistance.

Export ControlRegulations : For positions requiring access tocontrolled technology subject to export control regulations,including the U.S. Export Administration Regulations (EAR),ServiceNow may be required to obtain export control approval fromgovernment authorities for certain individuals. All employment iscontingent upon ServiceNow obtaining any export license or otherapproval that may be required by relevant export controlauthorities.

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