Service technician (m/f/d)

We are looking for a Service technician (m / f / d) to join our service department.

In a short period of time, you will not only immerse yourself in the technology of our products, but also learn how to take care of our customers.

You will quickly take on responsibility and support customers throughout Germany, Europe and in a few cases even worldwide - a broad variety of tasks and a steep learning curve are guaranteed.

In this Role, Your Responsibilities Will Be :

• Commissioning our new plants and systems at the customer's site
• Familiarising the customer with the basic functions and basic structure of the plant and systems
• Maintenance and calibration of the plants and systems at the customer's premises
• Fault analysis and repair of the plants and systems at the customer's premises
• Customer support for problems via telephone and e-mail.
• Preparation and follow-up of service calls

Who You Are : You solicit both input and discussion. You build the customer relationships. You manage uncertainty with confidence.

You are open to change and continue to learn and experience new opportunities. You balance planning with actions.

For This Role, You Will Need :

• Completed training as an electronics technician or mechatronics technician, preferably with further training as a technician or equivalent
• Customer-orientated, cost-conscious and structured way of working
• Good IT knowledge (SW and HW)
• Reading circuit diagrams and functional diagrams
• Good written and spoken German and English skills
• Ability to work in a team
• Willingness to travel and class B driving licence

Preferred Qualifications that Set You Apart :

Knowledge of various bus systems (EtherCat, CAN, Profinet, Profibus) is an advantage

Our Offer To You :

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs.

From competitive benefits plans to equitable opportunities for growth and development, we strive to create a workplace that is supportive and rewarding.

Our flexible work from home policy allows you to make the best of your time, by combining home office days with collaborative experiences in the office so that you can personalize your work-life mix.

We are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives.

We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

Moreover, our employee resource group will empower you to connect with peers that share the same interest, promote diversity and inclusion, and positively contribute to communities around us.

We are committed to providing an inclusive, open, and welcoming workplace environment for people, helping all to make the most of their professional potential.