Senior Specialist International Client Success Partner Marketing & Retail Media (mfd)

Your Tasks

• Drive Strategy: Consultation with international top-tier partners on holistic Retail Media strategies to maximize adoption and ROI moving beyond support to true strategic partnership.
• Shape Operations: Definition and standardization of international Client Success processes and frameworks ensuring a seamless onboarding and lifecycle experience across all markets.
• Fuel Growth: Identification of cross-market upsell opportunities and leadership of Joint Business Planning (JBP) sessions to expand partner investment.
• Bridge Gaps: Acting as the primary escalation point and strategic connection between local markets HQ and Tech/Product teams with translation of client needs into roadmap innovations.
• Empower Teams: Enablement and mentoring of local CS teams through best-practice sharing training and development of a global knowledge base.
• KPI Ownership: Ownership and tracking of Client Success KPIs (adoption ROI retention upsell) and ensuring centralized performance reporting across markets.
• Upsell Enablement: Development of structured frameworks for upselling and cross-selling utilizing insights and early-warning signals to fuel revenue growth.
• Stakeholder Management: Management of relationships across Partner Marketing Retail Sales Operations Product and external partners ensuring alignment and strategic execution.

Your Profile

• Successfully completed degree in business administration retail digital marketing data analytics or a comparable field
• 3 years of experience in global multi-market Client Success Account Management Digital Consultancy or similar roles in Retail (Media) Commerce Media or AdTech with an international focus
• Strong understanding of retail media and digital media products (e.g. SPA/SBA display video onsite/offsite programmatic InStore DOOH etc) and campaign delivery processes
• Excellent analytical skills and confident handling of KPI frameworks performance analyses benchmarks and ROI evaluations
• Experience in reporting dashboarding and insight generation; very good Excel skills and familiarity with BI tools
• Solid knowledge of CRM systems such as Salesforce or in Customer Success platforms and structured Client Success processes
• Ability to translate complex technical or data-driven topics into clear recommendations for non-technical stakeholders
• Strong stakeholder management and communication skills; confident working across countries and cultures
• Fluent written and spoken English; very good to excellent German; additional Southern European or Benelux language skills are a plus

About Us

MediaMarktSaturn Marketing GmbH is part of the MediaMarktSaturn Retail Group. We are building up and growing MediaMarktSaturns Retail Media and Partner Marketing business internationally.

As Europes largest consumer electronics platform we combine data strong reach and proximity to the purchase decision. We enable brands to position their products and drive measurable sales. We work omnichannel digital and at the point of sales in our stores.

With us you will get dynamic drive and the strength of a leading corporation. We run programmatic data driven advertising on our own platform. You will work with colleagues across all MMS countries and help shape the future of Partner Marketing business.

The best solutions come from bringing together diverse perspectives. Embracing diversity is key to achieving our vision of becoming the Experience Champion. We value inclusion foster equal opportunity and welcome you to be part of our team.

Additional Benefits

Job Infos

Location:München Hamburg

MediaMarktSaturn Marketing

Department:HQ - Marketing & Communication

Entrylevel:Professional Level

Type of Employement:Full Time

Working Hours:375

Persona:Job Requisition HQ Employee

Recruiter:Laura Schröder

Recruiter:Laura Schröder