Customer Relation and Community Manager (mfd) for the European AI Factory HammerHAI

Description :

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We are looking to expand our team and are hiring :

Customer Relation and Community Manage r (m / f / d)

for the European AI Factory HammerHAI

Your Role and Responsibilities :

• Build and maintain strong relationships with key stakeholders and decision-makers as well as new and existing clients closely wor king with a team of support staff starting from onboarding to ensure customers achieve their desired outcomes using service offers of the European AI Factory (AIF) HammerHAI .
• (Co-)organise and document the user journeys oftheAIFs customers and u tilize CRM tools to track customer interactions and pipeline progress.
• ( Co-) o rganise events (e.g. conferences workshops and hackathons) for existing customers and outreach events to win new customers from AIFs target customer groups .
• Conduct regular business reviews to assess customer health satisfaction proactively identifying new opportunities to expand the interaction with customers and co-develop business development strategies .
• (Co-)d evelop and execute strategic account plans to optimi s e customer engagement / retention .
• C ollaborate with other roles in the AI Factory to convey customer needs and create targeted campaigns that enhance customer engagement and brand loyalty.
• Develop and present data-driven recommendations optimize the value customers derive from HammerHAIs service offers and to help customers optimi sing their service utilization.
• Manage the full end-to-end user interaction and engagement cycle from prospecting to closing and supporting technical discussions with customers and presentations.

Basic Qualifications :

Required / Minimum Qualifications

4) of work experience in roles which cover a significant fraction of the job profile described above.

Other Requirements

Preferred Qualifications :

Conditions : Area

AI and Big Data HPC

Working time

full time (40 hrs) / part-time possible

flexible working model with electronic time recording

Term of the contract

End of Q1 / 2028 a further employment is intended

Remuneration

up to E 14 see Entgelttabelle TV-L

Annual leave / compensatory time off

30 days

(24.12. 31.12. additionally day off)

Overtime is compensated by additional time off

Further trainings

Individual support for in-service training and further education

Mobile work

up to 60% of work time when applicable

Benefits

e.g. bus and subway (U6) on the doorstep free parking pension plan of the Versorgungsanstalt des Bundes und der Länder (VBL) state-of-the-art work equipment

What can you find with us

Are you looking for a multifaceted and intellectually stimulating position in a dynamic cooperative and innovative work environment Then LRZ is the place to be for you! Here at LRZ a collegial appreciative work environment meets an international crowd of experts who work together to advance IT services for ground-breaking research. We offer flexible work schemes for an optimal work-life balance. Our staff values their creative leeway. As an institute of the Bavarian Academy of Science and Humanities we offer all the benefits of public service. And of course no wishes remain unfulfilled at the LRZ in terms of technical equipment. We share experiences constantly review and improve our processes and are proud that our service-quality and data-security are regularly certified and rated highly. We actively promote diversity and welcome applications from talented individuals regardless of cultural background nationality ethnicity gender and sexual identity physical abilities religion and age. We give priority to applications from people with disabilities who are equally qualified (SGB IX).

Further information :

We are looking forward to receiving your complete application documents (including cover letter CV and certificates) in a PDF file (other file types are not accepted) by latest 20.02.2026.

Subject : Customer Relation and Community Manager AIF (2026 / 5)

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About us

Since 1962 Bavarian universities and research institutions have relied on the IT expertise of the Leibniz Supercomputing Centre of the Bavarian Academy of Sciences and Humanities. When it comes to the digital transformation of science we are traditionally ahead of the game.

Required Experience :

IC

Key Skills

Engineering Support,MAC,Hydraulic,General Services,Ado,Health Education

Employment Type : Part-Time

Experience : years

Vacancy : 1