1st Level Support Engineer

Your tasks

• Provide 1st level support; Respond to user support requests and resolve technical problems in hybrid environment
• Assist in managing Windows servers (installation, configuration, maintenance)
• Perform routine system updates, patches, and backups
• Monitor system performance and troubleshoot hardware/software issues
• Support Active Directory, DNS, DHCP, and Group Policy
• Edit document procedures and configurations

Your profile

• Fluent German and English skills in spoken and written form
• Basic knowledge of Windows Server environments (2016/2019/2022)
• Experience in supporting end users on Windows operating systems (Windows 10/11), including troubleshooting software, hardware, and connectivity issues
• Familiarity with Active Directory and basic network protocols as well as Entra ID
• Some experience with virtualization (e.g., Proxmox, VMware) is a plus (optional)
• Strong problem-solving and communication skills

We offer

• An open and friendly global corporate culture shaped by a constructive and cooperative environment
• Many learning opportunities to deepen your skills and support your professional growth
• Flexible working hours and the possibility of hybrid work
• Challenging tasks and close collaboration with a competent team
• A dynamic company where teamwork and relationship management are valued
• Utimaco is growing and lives diversity! Our global team includes colleagues from 42 nationalities and 45 different spoken languages