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Groups, Meetings & Events Coordinator (m / f / d)

Groups, Meetings & Events Coordinator (m / f / d)

The HoxtonBerlin, BE, Germany
Vor 12 Tagen
Stellenbeschreibung

Job Description

What you’ll do

Keep things running smoothly by supporting our reactive Groups & Events sales team : Manage an inbox and phone system, answering calls and emails, distributing enquires, ensuring a quick response time & memorable first impression of The Hoxton and Ennismore

  • Build strong relationships with our other teams and external third parties, keeping the guest experience at the heart of everything you do
  • Provide support to the Event Teams by handling small & medium requests and manage the booking process from start to finish : from initial proposals, managing contracts, rooming list and invoicing
  • Following up with clients post event to get feedback and secure repeat business where possible.
  • Manage the preparation and distribution of function sheets on a weekly basis and present function sheets in the weekly operations meeting.
  • Conducting show arounds on property.
  • Building good relationships with clients for repeat business, contacting and probing repeat clients when appropriate and track year on year trends and events to support repeat business.
  • Effectively co-ordinating activities related to booked meeting & event business with other departments, ensuring client’s expectations are met by maintaining team communication.
  • support on key elements like billing and actualising

Qualifications

What we’re looking for

Experience working within hotel sales, reservations or a similar role; you’re looking for an opportunity to take the next step into a career in Groups & Events Sales

  • Someone who is proud of their OTT attention to detail and knows how to stay organised while working at a fast pace
  • You’re confident using systems such as Outlook, Excel, Microsoft word, (experience using OPERA or Delphi would be an advantage)
  • A people person, great at building strong and lasting relationships
  • You’re looking for a challenge and a place where you can be you (no clones in suits here)
  • You’re not precious. We leave our egos at the door and help get stuff done
  • You want to be part of a team that works hard, supports each other and has fun along the way

    • Additional Information

    What's in it for you...

  • The opportunity to bring an exciting new hospitality concept to Berlin (and Germany) and join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
  • 24 holidays (plus bank holidays) and extra time off to volunteer with one of our partner charities.
  • A competitive package, plenty of opportunity for development and rewards for going the extra mile and living our values.
  • Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
  • Enjoy a free night at The Hoxton and a meal for two when you first start with us.
  • Goes without saying, but we’ll feed you when on shift.
  • Great discounts across the entire Ennismore family.
  • Lots of opportunity to progress and switch it up as part of a global family of brands.
  • Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.