Engagement Manager (m/f/d) - Insurance Experience Design

About Us / Who you will join:

Allianz Consulting is the internal consulting division of the Allianz Group. Based in Munich, Paris, Milan, Trivandrum, Pune, Singapore, New York, Minneapolis and Barcelona our dedicated global teams of over 600 consultants share a joint vision: to be the consulting partner of choice for Allianz Group core segments, transforming the future of Allianz from within. We bring deep industrial and functional expertise to fulfill our clients' needs, ranging from strategy, market management, sales and distribution, IT, organization, claims and operations to central functions and Agile methodologies

Allianz Consulting's structure focuses on competencies and delivery. Therefore, we are set up in individual Core Service Clusters and Growth Areas:

• Life
• P/C
• Sales
• Productivity
• Resilience
• Sustainability
• Central Functions

Key responsibilities / You will get to:

• Work with client teams, bearing responsibility for the client relationship, the quality of the deliverables and ensuring project milestones are reached, while acting on behalf of or as recommended by the Partner or Senior Engagement Manager
• Lead the project team towards the successful achievement of all set targets while coaching and mentoring them and supporting their development; keep a healthy employee rotation
• Manage communications and project timelines, anticipating obstacles and solutions
• Build long-term client relationships and help uncover future business opportunities and ways of solving their needs
• Contribute to business development and client pitches under the guidance of a Partner or a Senior Engagement Manager
• Help increase Allianz Consulting expertise within our strategic areas of development
• Contribute to the achievement of all targets and results by achieving collectively agreed team revenue, cost and profit KPIs
• Contribute to internal projects within Allianz Consulting, including internal knowledge sharing and team events
• Support clients in the customer strategy and experience domain with a focus on global strategic initiatives (from strategy to operational implementation)
• Drive digital initiatives related to consulting (e.g. omni-channel personalization, changing customer needs / behaviors, drive business growth within new customer segments)
• Establish a center of competence within the Allianz group focused on digital and innovative topics in the context of customer strategy

Key requirements / What we hope you bring:

• University degree or equivalent experience
• Minimum 10 years of experience in operational business or management consulting (ideally disciplinary leading a team)
• Proven track record in Customer Experience and Digital Transformation, esp. leading key strategic initiatives / developing digital interfaces (e.g. app, website) – incl. customer journey design, omni-channel strategy, A/B testing, KPI tracking, overall project management
• Deep expertise in MarTech tool stack & enablement, e.g. work with Data/MarTech teams to scale CDP‑based use cases (segmentation, triggers, personalization)
• Experienced with data-driven decision making, incl. strong analytical and problem-solving skills (e.g., segmentation models, customer lifetime value analysis, journey analytics, NPS management)
• Expert regarding key trends around AI in customer experience and personalization
• Your mastery of working and communicating with a broad range of audiences and seniority levels, esp. senior management
• An affinity for solving problems and a pronounced capacity for analytical thinking to help you organize and prioritize your tasks
• Your enthusiasm for working in a diverse and international team and your drive to train and help others grow
• Your excellent command of English and German language
• Your knowledge of insurance and financial services and consulting methodologies, tools, and techniques

If you already have previous leadership and international experiences, or speak German or other languages, we would love to learn more!

Did we spark your interest? Apply now and join us. Let's care for tomorrow.

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89913 | Inhouse Consulting | Professional | Non-Executive | Allianz Services | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer.
We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.