Skilled Technician

The role holder demonstrates core skills knowledge and competence in all
role requirements and is improving capability and proficiency
Is technically trained for Standard jobs but may not have put all training into
practice and is exposed to complex jobs with supervision
Requires further support development and supervision to meet targets and
complete new or unfamiliar tasks
Responds effectively by understanding and listening to customer needs to
deliver great service
Finds appropriate opportunities to present and sell Value Added Products and
Services (VAPS)
Understands company policies and procedures and complies with them
Understands and works towards branch and personal KPIs
Maintains tools and related kit in good condition