Director - Quality Management System Transformation

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Job Details

Reporting to the Vice President Quality Assurance for Cencora's International Business Group, the incumbent will be responsible to develop and lead an effective Quality Management System and its transformation towards process-orientation, standardization, automation, and finally digitalization for the entire business units Alliance Healthcare and Alloga across all countries and services.

This position is available on a hybrid basis, with frequent European travel and occasional longer haul. The base location of the successful candidate is flexible within Europe, providing they are located in a country where Cencora has a presence, and have access to a company office location.

Responsibilities :

Overall responsibility to lead, develop, strengthen, and execute an effective Quality Management System and its transformation in accordance with Cencora`s standards, international / national Quality requirements like ISO and GxP to ensure compliance, operational performance, and finally customer satisfaction.

In alignment with business strategies and goals, industry standards, determing the best-fit Quality Management System (organization, processes, and system), and define and execute the QMS transformation targeted to the various levels of maturity levels across the BU organization.

Develop and lead the Center of Expertise community of QMS leaders and process-owners across the BUs, all countries, and facilities to foster best-practises QMS and drive the transformations towards :

Standardized, lean, process-oriented QMS with a logic process / documentation landscape and end-to-end processes.

One eQMS across AH & Alloga (broader IBG tbd.) and countries

Innovation / digitalization by development of digital use-cases like automated translation

As CoE leader, support the development of CoE members towards a highly performing and motivated team.

Act a business system owner for the eQMS IT system, define the architecture, configuration and technical features of the system, drive the implementation / roll-out and its integration into other systems like WorkDay, WMS, TMS, ERP, Salesforce etc.

Monitor the adherence and performance of the Quality management system and customer satisfaction by establishing and maintaining Quality KPIs, and the BU-wide Quality Management Review, and lead the continuous improvement program.

Responsible for annual functional budget assigned to QMS transformation and the eQMS (licenses for eQMS, transformation budget etc.).

Serve as Operational Excellence & Digital Ambassador and drive culture of a customer-centric Quality.

Represent AH and Alloga at meetings with regulators, customers, relevant external forums and associations

Education :

Bachelor / Master's degree in Pharmacy, Science, Engineering or general business disciplines

Preferred Certifications :

Certification in Operational Excellence (Lean / Six Sigma)

Preferably, additional business certifications like MBA, Change Management, Data Management, Project Management

Work Experience :

Proven experience of 10+ years of professional experience in various international companies and / or consulting area in a regulated environment, of which a minimum of 5+ years of leadership position in Quality, Operations, or IT.

Skills and Knowledge :

Successful track recording in setting-up state-of-the-art QMS in an international context

Experience in leading changes, re-organizational, technical, merger & acquisitions, ability managing ambiguity and complexity of processes, systems, and people impact.

In depth knowledge about best-practices about process & content management, automation, state-of-the-Art QMS, project management knowledge, and change management (method, systems, processes, benchmarking etc.)

Strong GXP and ISO regulations with special focus documentation management, plus common industry standards.

Strong interpersonal and communication skills, and ability to influence, motivate throughout all levels from shopfloor to management

Strong analytical and project management skills to identify and prioritize business opportunities, risk, needs and to lead complex from concept, business cases, project planning throughout execution in time, budget, and quality.

Must be a collaborative facilitator and leader, building consensus and win-win solutions while championing quality with internal and external stakeholders.

Strong leadership skills and track record of building high performing, stable and motivated teams in a matrix and community set-up

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies : Alliance Healthcare Management Services Limited