Front Office Agent (m/f/d)

FRONT OFFICE AGENT (M / F / D)

Heidelberg Marriott Hotel

The first impression counts & the first impression is you!

Be empowered.

• Begin : targeted onboarding program & "Be our Guest" program
• Belong : A great team from different nations, flat hierarchies with fast decision-making processes & regular feedback
• Become : Large selection of internal & external training courses, individual development plans, very good promotion prospects, transfer opportunities to our sister hotels
• Be balanced : Permanent employment contract, consideration of your roster requests and predictable working hours as well as overtime compensation
• Be connected : Numerous employee events & team building events for the "we-feeling"
• Be honored : Upsell program, Christmas and vacation bonuses, appreciation bonuses, employee referral program & capital-forming benefits, discounted employee accommodation and F&B discount in over 8,000 Marriott hotels worldwide
• Be well : various wellbeing & (mental) health offers, healthy & delicious food in our canteen, cooperation with the fitness provider "Pfitzenmeier", numerous opportunities for social commitment

Be able.

• In the heart of our hotel you take care of the check-in & check-out of our guests
• You are the contact person for our guests and take care of their concerns
• Nobody is perfect - that's why you take care of complaint management
• As an upsell expert, you achieve your goals together with the team
• As a team player, you work closely with all departments of the hotel

Be you.

• You are a passionate host & your heart beats for the hotel industry
• You want to grow together with us and learn something new every day
• A wrong order, extra requests or complex inquiries? You keep a cool head!
• You have completed training as a hotel specialist or have experience in a similar position
• Your communicative nature characterizes you - both in German and English
• You are unsure whether you fulfill all aspects? We still want to get to know you, because "we hire for attitude & train for skills"!

Be connected.

Then we look forward to getting to know you! If you have any questions, our contact person Sonia Oliveira will be happy to answer them by e-mail :

Be inspired.

Our hotel on Instagram : @heidelbergmarriott

Marriott career on Instagram : @marriottcareer

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture where people are at the center.

We are committed to non-discrimination on any protected basis, such as disability, race, religion, sexual orientation or any other basis covered by applicable law.