Your mission
- Diagnose, maintain, repair, and troubleshoot mechanical, hydraulic, electrical, and electronic systems of mobile cranes
- Conduct on-site operator and maintenance training for French-speaking clients
- Manage after-sales, warranty, and spare parts cases efficiently, coordinating supply and delivery schedules, and liaising with suppliers
- Serve as the technical point of contact for French-speaking clients, providing clear solutions and maintaining communication with customers, factory, and technical teams
- Analyze field issues, document service reports, and maintain case databases using Excel or system tools
- Collaborate with HQ and internal teams to provide technical support, resolve pending cases, and enhance client training programs
Your profile
Mechanical or engineering background, or equivalent practical experienceMinimum of 5 years of experience in crane after-sales supportStrong knowledge of diagnostics, maintenance, and repair of mobile cranesFluent in French, both written and spoken. Knowledge of English and Chinese would be an assetProactive team player, able to work independently and provide timely feedbackExperience with ERP, CRM, or Excel is an advantageWhy us?
Opportunity to develop innovative solutions in a dynamic and creative environmentCompetitive salary package with comprehensive benefitsExposure to international projects and collaboration with global teamsWide range of training and development opportunities to grow your careerFlat hierarchies and open communicationSupportive team culture with collaboration and knowledge sharingAbout us
Carve out your career with XCMG!
Welcome to XCMG - one of the world's largest manufacturers of construction machinery. We develop state-of-the-art excavators, cranes, earthmoving and road construction machinery for our customers in the construction, mining and energy industry.
At our site in Krefeld you can find four of our German subsidiaries. In addition to the European headquarter XCMG Europe GmbH, there is also a company for research and development, for strategic purchasing and for sales and services. Together, we drive investment and innovation to a new horizon.
XCMG offers you the opportunity to advance your professional career and apply your skills and know-how in a future-oriented and intercultural environment.